Schneider's Purpose: To create IMPACT by empowering all to make the most of our energy and resources, bridging progress and sustainability. At Schneider, we call it 'Life Is On. '
Our Mission: To be a trusted partner in sustainability and efficiency.
Our Renewed Purpose: Highlights our commitment to creating a lasting impact while upholding our promise to maximize the use of our energy and resources, bridging progress and sustainability for all.
We are a global industrial technology leader, bringing world-leading expertise in electrification, automation, and digitization to smart industries, resilient infrastructure, future-proof data centres, intelligent buildings, and intuitive homes. Anchored by our deep domain expertise, we provide integrated, end-to-end AI-enabled Industrial IoT solutions, featuring connected products, automation, software, and services, that deliver digital twins to enable profitable growth for our customers.
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We are a people company with an ecosystem of 168,000 colleagues and over a million partners operating in more than 100 countries, ensuring proximity to our customers and stakeholders. We embrace diversity and inclusion in everything we do, guided by our meaningful purpose of a sustainable future for all.
Your Mission:
Working in a team environment, the Operations Excellence leader is responsible for Services Operations performance excellence, process governance and execution efficiency in countries, leveraging global tools and processes. He /she is expected to drive Global Services Operations' strategic initiatives under the Annual Execution Plan and align country actions.
He/she directs efforts towards productivity, efficiency, and cost optimization in the services operations organization and creates a culture of continuous improvement within the function. The position is based in Johannesburg and will support Anglophone Africa.
Your Role - Magic happens when you bring great people together!
• Responsible for monitoring and driving initiatives through the services Operations organisation to improve productivity through efficiency creation:
o Labour utilisation (Utilization rate/ billable rate/ overtime).
o Organizational efficiency (capacity planning/ structure ratio/ under or over absorption).
o Overtime and Excessive working hours.
o Hourly rate process.
o Time to execute work orders and areas of improvement.
o Deviation Vs. Standard time.
o Travel durations & costs to address geographies/skills to invest.
• Establish & own governance around S&OP L1/L2 & SIM process as per the playbook.
• Inform Service Marketing about any future low UR% dates to plan campaigns.
• Set up the governance to deliver all initiatives under the Annual Execution Plan (AEP).
• Operating model & E2E service processes and playbooks deployment and compliance
• Monitor SLA response times and reaction durations for operations (labour and spare parts) and drive capacity and stock level improvements by periodically checking number and scopes of SLAs.
• Digitization - Ensure good implementation & adoption of Services Execution tools (global applications and productivity tools) for SR enablement.
• Balanced Score Card monitoring.
• Business analytics for Operations - Monitor open work orders (% scheduled), DVC timesheet adherence, DVC/MBC mapping - job code alignment.
• SPS deployment within Service Operations and drive Process Excellence/ Continuous Improvement culture.
Main Interactions:
• Reports to Operations Director.
• Internal: Services VP, Services Operations leader, Services Commercial, Services Finance, GSC/ PSSC, Regional/Zonal Operations leader, Regional Operations Excellence leader, Global Service Operations cockpit.
Performance Indicators:
• Services Operations Balance Scorecard, KPI improvement
• P&L/Gross Margin management: build productivity plan with action and numbers to be translated in P&L, by drivers (Workforce Efficiency DVC/MBC, Subcontracting, Projects GM improvement, Supply Chain & Procurement), follow-up progress with team and Finance BP through Gross Margin Analysis of Change, actual and forecast, anticipate & mitigate issues if any.
Key Success Factors:
• Ability to build trust, engage cross-functional teams, manage conflicts and create win-win relationships.
• Ability to manage and understand data, evaluate the trends and address the proper actions to mitigate all deviations.
#LI-BB1
Qualifications
• Education: Engineering and/or Business University Degree.
• Technical requirements: Services business & strategy knowledge, SE finance essentials & project management skills.
• Language requirements: English fluency is a must.
• Proficient computer experience in Microsoft Office Products + Salesforce & ServiceMax.
• High commitment to the company's vision and values.
• Excellent analytical skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Effective working in a team environment.
• Team player, ability to engage cross-functional teams.
• Bringing forward a proposal
Why us?
At Schneider Electric, we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to use energy and efficiency to enable life, progress, and sustainability for all. Our values and behaviours are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
We believe in empowering our team members to reach their full potential and foster a sense of ownership in their work.
We embrace inclusion as a fundamental value, ensuring every voice is heard and valued. We value differences and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.
If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.
Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.
#LI-BB1
Schedule: Full-time
Req: 009CTV