Service and Support Engineer - East

Company Description

Scality, world leader in object and cloud storage (see Gartner and IDC reports), develops cost-effective Software-Defined Storage, which serves over 500 million end-users worldwide. Our customers include leading Global 2000 Enterprise, Media and Entertainment, Government and Cloud Provider customers who benefit from over a 90% reduction in costs compared to traditional storage. Deployed on any industry-standard x86 server, the Scality RING uniquely delivers performance, 100% availability and extreme data durability. Scality also provides the S3 Server, the fastest growing open source S3 storage product in the market. Scality is headquartered in San Francisco.


Our motto is "Work hard, Play hard, Eat well and Amaze the customer!"

For more information about the company, visit: www.scality.com or follow @Scality on Twitter. To discover the company culture, view the Scality Book at http://book.scality.com/ 


Job Description

As part of the Technical Services team, the SSE will also provide integration 

support and consulting for our growing list of clients and partners, in addition to 

providing internal training and support.

The Service and Support Engineer (SSE) will be responsible for:

● Level 3 support for Scality customers and our partners.

● Managing trouble tickets, identifying and reproducing potential product 

and performance issues,

● Interacting with the development team through our bug-fix process, and

● Interacting with customers (tickets, phone, email or chat).

This is a senior level position requiring 6+ years of technical support experience.

Qualifications

The ideal candidate must have the following knowledge and skills:

Technical Skills:

● In-depth hands-on Linux system administration skills and experience in 

managing large distributed environments (minimum of 5 years)

● Significant understanding of hardware, especially x86 platforms, including

RAID architecture, HDDs, SSDs and file systems

● Advanced scripting skills (Python and/or Shell) are required

● Experience with storage environments is a plus

● Experience with high availability environments (distributed system, load 

balancing, cloud platforms) is a plus

Interpersonal Skills:

● Ability to follow, improve and create high-quality support procedures

● Ability to communicate clearly, positively and efficiently with customers, 

partners, and co-workers

● Ability to submit clear bug reports to our engineering team

● Ability to communicate high level technical issues to a non-technical 

audience

● Ability to manage multiple tasks and projects simultaneously in a fast 

paced environment

● Ability to follow, improve, create and document high-quality support 

procedures

● Adaptable, flexible and autonomous

● Enthusiastic about being part of a startup that is dedicated to delivering 

world class customer service and expertise.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Meet Some of Scality's Employees

Curtis S.

Director of Talent Acquisition

As Director of Talent Acquisition, Curtis heads up a team tasked with creating and growing the culture at Scality and bringing on the best talent in the market.

Anne H.

Marketing Manager

By synthesizing information and directives from project start to completion, Anne develops and communicates Scality’s story in a creative and visually appealing way across several web properties.


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