Customer Solutions Engineer - Onsite NC

Company Description

Scality, world leader in object and cloud storage (see Gartner and IDC reports), develops cost-effective Software-Defined Storage, which serves over 500 million end-users worldwide. Our customers include leading Global 2000 Enterprise, Media and Entertainment, Government and Cloud Provider customers who benefit from over a 90% reduction in costs compared to traditional storage. Deployed on any industry-standard x86 server, the Scality RING uniquely delivers performance, 100% availability and extreme data durability. Scality also provides the S3 Server, the fastest growing open source S3 storage product in the market. Scality is headquartered in San Francisco.


Our motto is "Work hard, Play hard, Eat well and Amaze the customer!"

For more information about the company, visit: www.scality.com or follow @Scality on Twitter. To discover the company culture, view the Scality Book at http://book.scality.com/ 


Job Description

The Customer Solutions Engineer (CSE) will be responsible for the Design, Build and Support of our product or third party components for our customers.

As such, the CSE will assist our sales team throughout the customer selection process: participate in the design of solutions, run technology showcases or proof of concepts at customer sites and, where appropriate, provide consulting.

As part of the Services team, the CSE will also provide integration, consulting, training, support and post-sales professional services to our growing list of industry clients. As secondary objectives, the CSE will interact with the product organization to discuss new features required by customers.

Qualifications

The ideal candidate must have the following knowledge and skills:

  • BS or MS degree in Computer Engineering, Computer Science, or equivalent

Technical Skills:

  • Significant understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms) 
  • In depth hands on UNIX/Linux system administration skills and experience in managing large scale distributed environments (minimum of 5 years)
  • Significant understanding of hardware, specially x86 platforms, including RAID architecture and file systems.
  • Experience on storage environment (NAS, SAN, RAID, distributed file system, object storage, Restful API, Amazon S3)
  • Solid networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
  • Knowledge of High Availability environment (distributed system, load balancing, cloud platforms)
  • Knowledge with Web Servers, Backups, Email, Package Management, Monitoring in a large scale production environment
  • Scripting skills (Python, Perl, Shell), Development skills in C/Java is definitely a plus


Interpersonal Skills:

  • Ability to create high-quality technical and business documentation, including complex responses to RFP/RFQ/RFI’s, deliver Statement of Work.
  • Ability to present complex solutions in a business-oriented approach
  • Ability to understand and report customer needs
  • Positive relationship skills, both towards internal customers (sales) and external customers (service providers)
  • Manage multiple tasks and projects simultaneously
  • Must be adaptable, flexible, and able to work with minimum supervision
  • Be part of a startup empowered to deliver world class customer service and expertise

As part of a fast growing and international team, the candidate should be prepared for challenges, autonomy, fun, sport and travel!

Additional Information

All your information will be kept confidential according to EEO guidelines.


Meet Some of Scality's Employees

Curtis S.

Director of Talent Acquisition

As Director of Talent Acquisition, Curtis heads up a team tasked with creating and growing the culture at Scality and bringing on the best talent in the market.

Anne H.

Marketing Manager

By synthesizing information and directives from project start to completion, Anne develops and communicates Scality’s story in a creative and visually appealing way across several web properties.


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