Senior Manager, Global Logistics and Compliance

About the role:

We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, and London. We are looking for an Operations Specialist to support the Operations, Sales, and Finance teams in processing and shipping customer orders in our Atlanta office. 

This role requires a candidate with high attention to detail, exemplary problem-solving skills, and ability to maintain composure in a rapidly evolving environment. Candidates must have demonstrated the ability to thrive in a highly driven atmosphere while juggling multiple tasks and priorities. Candidates must be able to quickly master new skills, procedures, and systems, with an overall desire to contribute to company growth.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. 

Click here to learn about what we value at Samsara.

In this role, you will: 

• Negotiate and improve of cost of freight - ensure rates are competitive and hold quarterly business reviews with carriers
• Manage and build out the Logistics and Compliance team.
• Manage business relationship with logistics companies: UPS, DHL, and FedEx
• Improve carrier performance, business process and transportation costs
• Oversee all inbound and outbound logistics
• Manage business standards for freight claims, dangerous goods (HAZMAT), and any new processes that may arise
• Ensure VAT/Duties are charged to the correct parties on imports and exports
• Maintain proficiency on trade compliance regulations and changes in the shipping world
• Resolve issues with customs brokers to resolve and reduce delays
• Develop, maintain and document all high-level global transportation processes and policies
• Develop and implement better processes on keeping customers informed on delivery status
• Maintain the delicate balance in compliance, cost and speed for our shipments
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing team

Minimum requirements for the role:

• 8-12 years of domestic/international transportation operations
• Managed People for 5 years
• Bachelor’s Degree in Supply Chain or a related field of study is preferred
• Strategic program and project management experience required
• Experience managing cross-border shipments
• Detailed oriented with the ability to manage data in multiple databases
• Experience in CRM’s (Salesforce) and ERP’s (Netsuite, SAP, Oracle) is a plus
• Start-Up experience is a plus
• Microsoft Office/G-Suite experience required 

An ideal candidate also has:

• Experience with working with different countries in North America, Europe, and Asia
• Demonstrated experience in simplifying complex information to team members and customers
• Maintains composure in high-pressure situations, and able to execute plans solo with strong judgement and quality 
• Strong written and verbal communication skills