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Job Category Customer Success Group
Salesforce Industries is looking to develop successful long-term relationships with all our customers - and the best way to do this is to build from strong foundations. Right from the start, we need to understand and appropriately position the Industry Clouds’ place in the customer’s application ecosystem - and the Technical Architect has the prime responsibility for making this happen.
Our Technical Architects will become deep product experts with Industry Cloud applications, and work closely with our Sales and Product teams to ensure customer success.
You will serve as a trusted advisor to the customer, driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program direction.
You’ll advise and mentor diverse teams, which may include customer and partner resources providing guidance on application and integration development best practices as well as technical product assistance.
You’ll engage with the customer and review key artifacts to keep programs on track and ensure the delivered solutions remain extendable and maintainable going forward.
This role will require travel to customer locations. This position supports our East Coast team.
- You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques
- You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
- Ideally, you will have extensive experience of at least one of our target industries - telecommunications, media, insurance, health, utilities or public sector
- You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
- You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation
- You’ll have the vision to help us take our company to the next level
- Cloud Architecture
- Data modeling
- Salesforce (Force.com, Apex, VisualForce, Lightning, Wave)
- Data Warehouse and Analytics
- Integration technologies
- Performance and scalability architecture
Desirable Certifications / Qualifications
- Bachelors or Masters degree in Computer Science, Software Engineering or a related field
- Salesforce Administrator
- Salesforce Platform Developer / Platform App Builder
- Salesforce Technical Architect
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