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Salesforce

Technical Architect

Boston, MA

Job Details

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Sales

Job Details Team Description
The Commercial TA team is aligned to the most dynamic and exciting part of our business. As pre-sales engineers and architects, we partner with our customers to use Salesforce technology to drive digital transformation within their companies and support the sales team in winning new business. We work in a fast-paced, team-driven environment where everyone brings something unique to the table to get the job done.
Role Description
Technical Architects are the solutions team members who know what’s possible and how to make it happen. Their deep technical, integration and product knowledge allows them to serve as subject matter experts on the account team, not only in terms of products and features, but also in how to craft the right solutions to satisfy both business and IT buyers. They are not afraid to dig into the inner workings of our platform to answer an exciting question or address an objection, and are equally as comfortable speaking to a new Salesforce admin as they are to the CIO or CTO. They are willing to be honest about potential challenges and always keep the long-term success of the customer in mind. People who enjoy both connecting to technology in a deep way and relating to people will excel in this role.

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Your Impact
The most successful Technical Architects focus on the following areas of impact:
  • Work with every kind of small business startups, manufacturers, family businesses and more to solve a wide variety of technical challenges using Salesforce solutions across our whole suite of products and clouds.
  • Develop relationships with C-suite & Technical partners at our customers and help them to understand how the Salesforce platform fits into their overall technology strategy.
  • Act as a trusted advisor and guide customers towards solutions that deliver on technical and business value.
  • Hone your knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges.
  • Guide deal strategy by providing insight into the technical buyer and crafting influence strategies that resonate with this audience.
  • Lead technical presentations, demos and customer workshops at Salesforce and external conferences such as Dreamforce, World Tours, TrailheaDX, AWS reInvent, Gartner Symposium, etc.
  • Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
  • Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
  • Share your knowledge and approaches with the broader solution engineering teams to multiply the impact of your work.
  • Continue to develop yourself as a technologist and as a pre-sales professional in an encouraging, collaborative team environment.


Minimum Requirements:
  • Ability to understand business & IT department requirements, translate those business needs into a compelling solution and present your recommendations to executive, technical, and business audience.
  • Deep knowledge of business software applications and their delivery, including several of the following:
    • Coding experience and a willingness to work with or demo code-centric solutions (APEX, Java, C#, JavaScript, Python, Ruby, or other modern languages)
    • Database and data management fundamentals
    • Web based and mobile application development and architecture
    • Application lifecycle management
    • Integration principles and tools
    • Enterprise data management tools and methods
    • Process orchestration
    • Principles of network, application, and information security
    • Role of IT in small, fast paced companies
  • Outstanding oral, written, presentation, and interpersonal communication skills. Situational & emotional awareness to adapt message and delivery for the needs of the audience.
  • Excellent time management skills and the ability to support multiple, concurrent projects.
  • Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
  • Willing and able to travel to customers or Salesforce offices when safe and appropriate.
  • Bachelor’s degree in Computer Science, Management Information Systems, Operations, or equivalent work experience.


Preferred Requirements:
  • Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions. We encourage candidates with experience of various kinds.
  • Experience in roles that required working hands-on to build, implement, administer, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar). Implementation or systems integration experience on the Salesforce platform or Heroku is particularly helpful.
  • Broad industry experience — the SMB segment includes all verticals and industries — including but not limited to:
    • Working at, supporting, selling into or being responsible for a small business
    • Startup, growth company or similar experience
    • Front-line or leadership IT experience in companies of any size
    • Deep & practical knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges, or relevant work history


For Colorado-based roles: Minimum annual salary of $71,890 . You may also be offered incentive compensation ($30,810) bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org .

Salesforce welcomes all.

Job ID: Salesforce-JR106799
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns

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