Support Engineer-Commerce Cloud

3+ months agoHyderabad, India

Job Details

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Job Category Customer Success Group

Job Details Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) ecommerce solutions that enable companies to easily design, implement and manage their own customised ecommerce sites, including websites, mobile applications and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple ecommerce sites, initiate marketing campaigns more quickly, and improve ecommerce traffic.

Salesforce Commerce Cloud is seeking a Developer Support Tier 2 Agent to join the Salesforce Commerce Cloud Support Team. This position is for someone who is highly motivated, self- directed, and has a desire to work on a cloud based eCommerce platform. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team. Open to work in any shifts(APAC,EMEA and AMER)

  • Directly responsible for owning and solving our most complex customer issues
  • Provides technical assistance to the support team, customers, partners and Salesforce employees
  • Assists and mentors other new team members, as well as clients and partners on the use of Salesforce development tools and best practices
  • Improve the quality and efficiency of the solutions we deliver to our customers
  • Assesses, evaluates and establishes development standards and best practices in accordance with the needs and aspirations of the Salesforce community
  • Performs quality assurance in the form of coding reviews on the solutions delivery of others (customers, partners, internal teams)
  • Serves as Salesforce’s technical representative and thought leader to the external technical community and internally for technical issues
Desired Qualifications:
  • Computer Science degree or equivalent work experience.
  • 2+ years providing customer facing technical support (cloud-based and commerce products preferred)
  • Expert fluency in JavaScript and related frameworks/technologies
  • Understanding of programming languages (such as Java, Python)
  • Experience with HTML, XML, JSON
  • Experience developing and supporting web-services (REST, SOAP)
  • Extensive experience working with distributed, component-based architectures
  • Must be proficient with analyzing log files and standard debugging concepts
  • Experience providing API support desirable
  • Experience in Commerce industry desirable
  • Strong verbal and written communication skills
Desired Qualifications
  • Proficient with HTML, CSS, JavaScript
  • Familiarity with Regex (Regular Expressions)
  • Knowledge of APIs/third-party integrations

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Job ID: Salesforce-JR91443