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Job Category
Customer Success
Job Details
About Salesforce
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The Solution Architect is responsible for successfully crafting and leading the delivery of Salesforce cloud-based solutions and other related technologies. It also requires that the Architect maintain an ongoing comprehensive understanding of the cloud-computing ecosystem. Architects must be specialized in Salesforce Communications Cloud but with also the ability to develop solutions cross-cloud. The architect must have high level of knowledge in Communications Industries and have great foundations in TMForum.
Your Impact
- Serve as a trusted advisor to the client
- Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community's overall knowledge base and expertise
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
- Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
- Identify and proactively handle risk areas and commit to seeing an issue through to complete resolution
- Manage customer expectations; find solutions to complex problems with both the customer and third-party partners
- Review and accurate project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform
Minimum Requirements
- Proven experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
- Extensive experience with configuration and customization on the Salesforce platform
- Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
- Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
- Telecommunications Industry /TMForum experience
- Salesforce Industries
SOA/EAI/ETL/API Management
Enterprise Architect - Possible travel of about 25%, but exact travel requirements will vary based on customer.
Skills
- English advanced / Portuguese / Spanish
- Project and delivery previous experience
- Analytical and proactive
- Leadership and communication skills
Recommended Certification
- App Builder
- Sharing & Visibility
- Omnistudio
- SAFe / Business Analysts
BENEFITS & PERKS
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
- World-class enablement and on-demand training with Trailhead.com
- Exposure to executive leaders and regular 1:1 mentor with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
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