Senior Technical Writer
- Bangalore, India
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category Products and Technology
This position will be responsible for documenting the software products that originate out of our Bangalore office. The candidate may also create documentation for some of Vlocity’s mainstream products that are produced in other parts of the world. The documentation we produce is deployed on our client website and--soon to come--in the form of context-sensitive Help.
A critical part of the role is a desire to understand the product inside and out. To that end, you will work closely with our product development team and become an expert in our product functionality. You will participate in our agile process, including regular stand-ups and sprint reviews. You will learn every feature, from the time of its conception through its release and customer deployment. You'll engage directly with Vlocity's services team to understand the challenges that they're facing, using the feedback they give you to enhance our documentation.
You have a passion for making customers successful. You are a gifted writer and communicator, and have a penchant for making complex topics easy and engaging. You are always scouring the web for new and creative ways to communicate product information. You know who's doing it right, and emulate them. You're aware of the best practices and want to create some of your own.
- At least 5 years of professional experience in technical writing or a related function for a software company
- Experience creating documentation for developers
- Experience in topic-based authoring and information typing
- A portfolio of outstanding documentation samples
- Bachelor degree or equivalent experience required.
- Strong work ethic, initiative, and drive
- Interest and ability to work in a fast-paced startup environment
- Ability to meet with colleagues in different time zones
- Experience in any of the Vlocity vertical domains: Communication, Media, Energy, Health, Insurance, Government
- Experience documenting complex business applications, such as CPQ or order management
- Experience using Paligo or similar documentation tool
- Experience with Atlassian tools (Jira and Confluence)
- Experience with a CRM system such as Siebel or Salesforce
- Experience with graphics and multimedia
- Experience using a structured approach to documentation, such as DocBook or DITA
NOTE: The candidate will be expected to take a test and submit a portfolio of work samples.
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