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Senior / Staff Technical Writer (Hyderabad / Bangalore)

AT Salesforce
Salesforce

Senior / Staff Technical Writer (Hyderabad / Bangalore)

Bangalore, India

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Enterprise Technology & Infrastructure

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

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Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience (UX) team in an Agile development environment to produce in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We're passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

Required Experience/Skills

  • 6-15 years of experience documenting software for technical audiences. Ability to write clean, concise, and approachable content.
  • Proven ability to craft content for end users.
  • Ability to quickly learn complex technologies.
  • High standards of quality and attention to detail.
  • Experience with XML-based authoring tools such as Oxygen.
  • Experience with source control software such as Perforce or Git.
  • Excellent problem solver.
  • Excellent communication and interpersonal skills
  • Strong advocate for the customer.
  • Ability to work collaboratively and manage multiple deliverables within tight deadlines.
  • Strong team player with excellent communication skills.
  • Bachelor's degree in a technical, communications, or writing field, or equivalent experience.
  • Knowledge of DITA and structured authoring.
  • Experience working in an Agile development environment

Desired Experience/Skills

  • Experience with source control software
  • Good to have ability to read, understand, and build short code samples in a variety of programming languages
  • Experience with CRM applications (Salesforce familiarity a plus)
  • Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)
  • Programming knowledge with HTML
  • A related technical degree required

Benefits & Perks

  • Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
  • World-class enablement and on-demand training with Trailhead.com
  • Exposure to executive thought leaders and regular 1:1 coaching with leadership
  • Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
  • For more details, visit https://www.salesforcebenefits.com/

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Client-provided location(s): Bengaluru, Karnataka, India; Hyderabad, Telangana, India
Job ID: Salesforce-JR263509
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

Company Videos

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