Salesforce

Research & Insights (Senior, Lead, Principal)

1 month agoAtlanta, GA

Job Details

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Job Category Products and Technology

Job Details
Salesforce transforms the businesses of hundreds of thousands of customers and millions of users. Your insights will matter - at scale. You distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones.

You’re passionate about technology. You’re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Sound like you? Then you're someone we want to work with. As a Senior, Lead, or Principal Researcher, you will work in the Research and Insights team. Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.

Responsibilities:

  • Provide strategic and tactical insights that inform design and development
  • Synthesize research to identify personas, product use cases and user types
  • Partner fully with product owners, designers, and engineers to provide the best possible experience for our users and customers
  • Participate in strategic product research and analysis, always striving to deeply know and understand the customers who will be using your products
  • Synthesize research to identify product use cases and user types
  • Create narratives to frame problems and highlight the business value of potential solutions
  • Be a strategic business partner to key executives, helping shape their long-term vision
  • Work on fast-paced projects, requiring attention to detail and working within constrained timelines


Required Experience / Skills:
  • 3+ years of experience conducting research in user experience, product design, or technology contexts
  • Proven track record influencing product direction and strategy with actionable insights
  • Ability to plan, design, execute and communicate both strategic and tactical research engagements
  • Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
  • Expert understanding of research methods (qualitative and quantitative) and best practices
  • Experience working in cross-functional teams (e.g. design, product management, marketing)
  • Familiarity with advanced qualitative analysis and basic statistical methods and concepts
  • Excellent project management, communication, and presentation skills
  • Bonus: Experience with business software, solutions, technology
  • Bonus: Experience leading, coaching, or managing individual contributors (ideally researchers) welcome
  • Bonus: Experience in the relevant industry domain
  • Bonus: Experience with business software, solutions, technology
  • Bonus: Experience teaching non-research stakeholders and facilitating collaborative workshops
  • Bonus: Experience in commerce, business administration, finance, or billing
  • B.A./B/S, M.A./M.S. or Ph.D. in Human-Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related degree

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