Mulesoft Strategic Advisor

3 days agoLausanne, Switzerland / Remote

Job Details

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Job Category Mulesoft - Customer Success Group

Job Details
Strategic Advisor - MuleSoft

Location: DACH Region (Germany, Austria, Switzerland), office or remote based.


As members of MuleSoft's Advisory Services team, Strategic Advisors play a critical role in our Customers' success. They serve as advisors, guides and leaders, working with our largest, most complex enterprise customers. Each Strategic Advisor typically works alongside a customer CIO and/or IT leadership team to define, shape and implement a vision for digital transformation based on API-led connectivity, either within specific divisions or across the enterprise. The Strategic Advisor's single mission is to deliver measurable value to the Customer, using our Strategic Adoption Framework, which is rooted in our Catalyst methodology (formally known as OBD) as the foundation.

Insight & Approach

As a Strategic Advisor you combine your own experience of IT and business transformation with Salesforce & MuleSoft's collective vision, points-of-view, product knowledge, and customer experience to build out an application network. You assess your customer's situation and, by forging a trusted relationship with the most senior IT leaders, agree the ways in which you can directly enable and contribute to their transformation. By focusing on the business enabling power of API-led connectivity, you influence many aspects of the customer's business and technology operations, including envisioning the future state, defining execution strategies, revising the IT operating model, planning, and leading key components of the change program. At its core, you will bring leadership to drive forward the transformation agenda.


When assigning you to a customer, your level of business, technology and integration experience is matched to the specific nature of the customer's need for advice and support. Your work will be instrumental in accelerating the pace at which real outcomes are delivered. It is possible to be a Business orientated Strategic Advisor or a Technical Focus advisor, occasionally individuals satisfy both categories.

What You’ll Achieve - 2 months

  • Gain a deep understanding of MuleSoft's vision, points-of-view, value proposition, products and methods through your attendance at our KickStart program and blended on-line and face-to-face training.
  • Be enabled as a senior advisor to our customers through peer-to-peer sharing of experience, approaches and tools. You will contribute to our collective experience as part of this process, embedding you within the global network of MuleSoft Strategic Advisors.
  • Where possible, gain practical experience of MuleSoft's work with our customers by shadowing account and delivery teams, practicing the capabilities you have been learning.
  • For the more technically oriented Strategic Advisors, gain hands-on experience with the MuleSoft Anypoint & Salesforce Platforms,

What You’ll Achieve - 12 months
  • With Customers:
  • The building of strong, trusted relationships with customer IT leaders, demonstrating significant added value through the combination of your past experience and your proven understanding of the business and IT value of API-led connectivity.
  • Earning a clear role in the Customer’s IT Leadership team and delivering tangible improvements in the clarity and pace of change within the customer's IT operation and business.
  • This will include advising the customer and their partners on their IT operating model, including API lifecycle, reuse strategies, and expanding organizational capabilities to support strategic business objectives.
  • Internally, the building of equally strong, trusted relationships with MuleSoft's business leaders, positioning yourself as an executive-level advisor to their customers.
What you’ll need to be successful
  • 10+ years of enterprise consulting or senior IT functional leadership experience
  • 5+ years experience as a leader within a digital transformation of a matrixed organization, potentially as an IT functional leader or as a senior architect or CTO.
  • Demonstrated ability to build and maintain strong relationships with C-level stakeholders.
  • Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
  • A desire to continually study and learn new technologies, as well as be involved in projects that push the capabilities of existing technologies. Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
  • A willingness to apply your own experience for the benefit of your fellow Strategic Advisors as well as for your customers. This willingness is matched by your enthusiasm for learning and growing your own knowledge from the experience of others.
  • Be a self-starter and have the ability to work independently and as part of a distributed team, and the willingness to take ownership of situations and problems. Excellent interpersonal and communication skills: a polished public speaker. Evangelize best practices at various levels within a large organization.
  • A willingness to travel to client sites (average up to 75%).
  • Bachelor's degree in a related field.
  • Local language skills


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Job ID: Salesforce-JR79321-1