Engagement Manager, MuleSoft - HLS
- Seattle, WA
- Washington, DC
- Austin, TX
- Dallas, TX
- Mountain View, CA
- Palo Alto, CA
- Irvine, CA
- Newport Beach, CA
- Hillsboro, OR
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category Mulesoft - Customer Success Group
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. Our Engagement Managers are essential to the growth of our Services business and play an essential role in growing our practice, and you will have ownership of our customers’ Services journey from pre-sales to go-live, while driving requirement gathering and SOW creation.
This is an extremely generalist role with an emphasis on services sales, but you will also help plan the customer’s high-level architecture and delivery approach while staying on as a point of escalation and account manager during delivery. Under MuleSoft’s co-sell model, you will collaborate deeply with our Sales and Customer Success teams.
What you’ll achieve:
Complete MuleSoft product training and become an expert in our consulting methodologies
Shadow other Engagement Managers both on and off customer sites
Spearhead engagement staffing and delivery excellence, as well as having full ownership of pipeline and forecasting
Evangelise MuleSoft ability to deliver business outcomes and our delivery methodology
Increase the average value of our Services projects through a continuous deepening collaboration with our sales team and customers
Contribute to enhance our delivery methodology and services practice
Be an integral part of hiring and mentoring new Engagement Managers
What you’ll need to be successful:
Project and account management--PMP and scrum certifications preferred
Ability to operate in co-sell model, collaborate, and build relationships with Account Executives
Technical and cognitive ability to scope and strategically plan engagements
Strong balance of collaborative and self-starter mentality; able to own your business while also working well within the team
Strong track record of selling services/solutions from a vendor into a variety of industries in a co-sale model and experience in leading the requirements gathering, scoping, and effort estimation exercise and delivery until go-live
Project/account management experience
Understanding of SI and general consultancy ecosystem and experience with Enterprise Integration technologies
Proven ability to work complex sales cycles from start to finish in a team selling environment
Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs
Travel as required, approximately 40%-50%
5 years+ experience working in Healthcare and Life Science with payers and providers
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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