Salesforce

Bilingual Support Engineer (Spring 2021 New Grads)

1 month agoIndianapolis, IN

Job Details

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About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

Job Category Customer Success Group

Job Details
Job Title: Support Engineer (NEW GRAD)

Job Locations: Portland, Indianapolis, or Boston

Start Date: Immediate

Role Description:

  • Develop strong partnerships across Worldwide Support, and our Support Operations team. As a member of the team, the individual is technically competent, business oriented and has highly customer centric approach by becoming a Salesforce cloud application and platform expert
  • Assist third-party developers to troubleshoot their integration with Salesforce APIs, Apex, Visualforce and implementation of other Salesforce developer products. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved
  • Ability to describe Salesforce solutions to customers in a way that is articulate, accurate, and persuasive
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community


Minimum Qualifications:
  • Current Senior graduating Spring/Summer 2021 with a major in Computing/STEM (Informatics, Computer Science, Information Systems, Software Engineering, or equivalent)
  • Bilingual in English and Spanish, Portuguese, and/or French
  • Ability to communicate technical concepts clearly and effectively.
  • Excellent written and verbal communication skills
  • Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required, etc.
  • Understanding of database concepts and data management (RDBMS) and SQL
  • Action oriented with strong organizational, analytical, and problem solving skills
  • Ability to flex schedule to Pacific Time if needed


Preferred Qualifications:
  • Understanding of Salesforce platforms (CRM, Force.com )
  • Programming abilities in one or more of the following languages: Java, PHP, Python, Ruby,.NET, JavaScript and Perl. Knowledge of Internet technologies: firewalls, web servers, web proxy servers, etc.


About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company.

With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

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Accommodations
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Job ID: Salesforce-JR69551-1