Account Executive, Service Cloud

As an Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Sr. Account Executive will formulate and complete a Service Cloud sales strategy, drive ACV growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and seek to build new relationships in a set of assigned named accounts.

Your Impact:

You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will collaborate with customers on the Salesforce Service Cloud to promote solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Responsibilities:

• Develop and implement successful Service & Support sales campaigns for clients contact/call/service centers
• Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities
• Demonstrate business from new & established relationships
• Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs

Required Skills/Experience:

• +10 years of solution selling in software
• Extensive background selling Customer Service or Contact Center solutions
• Proven experience with selling technology solutions
• Consultative/Solution focused selling experience
• Strong background selling software/SaaS with outstanding quota attainment history and track record

Desired Skills/Experience:

• Objection Handling Skills
• Discovery Skills
• Planning and Closing Skills
• Consistent overachievement of goals
• Good written, verbal, and presentation skills
• Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
• Background working with a CRM system (Salesforce preferred)
• Ability to work well as part of an extended sales team
• Fluent in Korean with business-level proficiency in English.
• Experience in AI (Artificial Intelligence) or AICC (AI Contact Center) is preferred

Accommodations

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Posting Statement

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