Salamander Hotels & Resorts

In Room Dining Supervisor

2 months agoMiddleburg, VA

POSITION OBJECTIVE

Adhere and follow F&B culture and vision in accordance to F&B core values. Supervise the daily operations of the outlet and ensure adherence to standards. Be visibly present in the department during service and make note of feedback from guests/customers. Manage staff and all daily outlet operations. Assist the IRD Manager with administrative tasks as necessary. Ensure food and beverage cost is within budgeted number for the respectful area.

ESSENTIAL JOB FUNCTIONS

  • Circulate in the department, continually checking with the service staff and telephone attendants to ensure that everything is to the guests’ satisfaction. Handle guests’ complaints and make sure all issues are addressed and resolved. Monitor and supervise set up and maintenance of in room dining room area to ensure that it is up to standard. Control organization of IRD orders and check all trays as they are set up for service.
  • Responsible for assigning and supervising all opening and/or closing side duties.
  • Communicate all service issues with the In Room Dining Manager.
  • Assist with scheduling of servers and telephone assistants.
  • Conduct pre-meal meetings on a daily basis. Participate in ongoing training of employees to ensure that employees continue to improve their performance. Recognize outstanding performance by service personnel and handle discipline as per standard operating procedures.

Client-provided location(s): Middleburg, VA 20117, USA
Job ID: Salamander-1253

Perks and Benefits

  • Professional Development
    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Office Life and Perks
    • Company Outings
  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
  • Financial and Retirement
    • 401(K) With Company Matching
    • Relocation Assistance