Customer Service Representative

Company:

We manufacture, market and distribute whole food protein bars. RXBARs are the cleanest protein bar available and our branding stands out. A unique, “No B.S” value proposition in a rapidly growing health food market has our company positioned for growth.

The Role:

Over the past year our company has been growing at a rapid pace. This growth has created an influx of customer inquiries through all platforms. We’ve maintained personal interactions with every customer and are working to maintain best in class customer service. We are looking for a Customer Service Representative who is able to multi-task, answer inquiries in a timely manner, and be the company voice to our consumers.

This is a great opportunity for someone with a passion for entrepreneurship and a desire to directly impact growth in the business. You will work directly with our top management and founders every day. You’ll have a big impact on our company’s growth.

General Functions + Responsibilities:

  • Ensure all inbound and outbound customer needs are met to their satisfaction
  • Detect and resolve problems our customers experience
  • Answer inbound emails
  • Handle phone calls and social media inquiries
  • Manage and process returns, exchanges, and refunds for customers
  • Collaborate with the Customer Service team to improve overall customer experience

Skills and Qualifications:

  • Positive attitude, emotional intelligence, and an excitement for growing business
  • Bachelor's degree in Communications, Business or related field
  • Customer service experience preferred
  • Great communicator and strong interpersonal skills
  • Able to work at a fast pace, effectively manage workload to meet deadlines, while ensuring a high standard of quality
  • Creative problem solver
  • Detail-oriented
  • Self-starter
  • Empathetic and respectful to others’ needs
  • Passionate about a healthy lifestyle
  • Teamplayer
  • No B.S.

Total Rewards Package:

Competitive salary, comprehensive benefits package, 401K plan with RXBAR match, cell phone & fitness membership reimbursement, subsidized commuter benefits, bike & helmet, unlimited RXBARs, RXBAR gear and invaluable experience growing a company.


Meet Some of RXBAR's Employees

Alex K.

Account Executive

Alex is focused on growing the RXBAR business directly by growing strategic retail partnerships and ensuring her customers are well taken care of.

Laura C.

Procurement Manager

Laura is responsible for all of RXBAR’s production forecasting and raw material procurement—so the company can get its food into the hands of as many people as possible.


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