Order Entry Rep

Job Description

Summary: Serves customer by entering customer and sales representative orders into system.

Essential Duties & Responsibilities:

  • Edit orders received by fax, email, telephone or mail to identify ship to/sold to number and customer instructions prior to entry
  • Enter manual orders into SAP system within 24 hours of receipt.
  • Respond to requests: identifying discrepancies or problems related to orders.
  • Provide appropriate pricing or customer service rep documents needed for correction.
  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • Prepare invoices, shipping documents, and contracts.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Receive and respond to customer complaints.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Check inventory records to determine availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
  • File copies of orders received, or post orders on records.

Required Skills
  • High school diploma or GED
  • 10 Key Experience
  • Prior order entry/customer service experience
  • Attention to detail
  • Ability to prioritize workload/Sense of urgency
  • Basic understanding of Excel and Word
  • Effective written and verbal communication skills
  • SAP experience a plus
  • Teamwork: Must be able to work well with others/good team player

Job Location
Vernon Hills, Illinois, United States
Position Type
Full-Time/Regular
Street Address

11 East Hawthorn Parkway, Vernon Hills, IL 60061


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