Customer Service Representative

Summary: Services customers by providing product and service information; resolving product and service problems.

Essential Duties & Responsibilities:

  • Responds to consumers, distributors, customers, field sales personnel and internal customers.
  • Interacts with all types of customers to provide information in response to inquiries about products, services and to handle and resolve complaints.
  • Supports assigned accounts and their requirements.
  • Reviews and releases open orders to ensure on time shipments and back order items are released asap.
  • Reviews and releases orders on hold to ensure on time shipments.

Required Skills

  • 1-3 years customer service/support experience.
  • Strong Excel skills; SAP experience an added plus.
  • Sound communications skills.
  • Grace under pressure.
  • Ability to handle interactions in a diplomatic manner.
  • Excellent problem solving skills.
  • Ability to multi-task.
  • Familiarity with use of PC system for order placement, pricing and distribution and to obtain information relative to customers, orders and products.

Meet Some of Rust-Oleum's Employees

Ryan M.

Material Handler

Ryan oversees the product receiving, warehouse picking, and final shipping of Rust-Oleum goods—while also fielding phone calls and emails with questions from customers and internal departments.

Noor A.

Communications Specialist

Noor helps craft communications to ensure that everyone in the company—both domestically and globally—is aware of Rust-Oleum's mission statement and are notified of any updates and company events.

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