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Customer Success Manager


Date Posted:
BR002: BRA1 Remote City, Sao Paulo, Brazil
Position Role Type:
Responsibilities and Requirements:

  • Customer relationship management, success leadership, customer strategy and growth;
  • IT Service Management;
  • Bachelor's Degree in Business, Computer Science or related field; And 2+ years customer success, solution delivery, practice management, customer-facing consulting or System Administration;
  • Fluency in English, Spanish and Portuguese;
  • University degree or 05 years of relevant experience;
  • Aviation Experience: Commercial Management, Air Services Development or Airline IT Experience.
  • Relevant Account Management Experience.
  • ITIL Certification and Project Management Certification will be considered as a differentiator.
  • Confirmed ability to problem-solve and present solutions to complex business challenges effectively
  • Availability to travel
  • Exceptional communication and presentation skills with validated ability to communicate and influence optimally all levels of the organization.
  • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
  • Experience leading efforts of multi-functional teams to facilitate resolution or disposition of customer needs.

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Note: While this role is remote, you must live/be in one of this 3 countries: Brazil, Chile, Colombia

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Job ID: RTX-01692340
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Family Support Resources
  • Vacation and Time Off

    • Personal/Sick Days
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
  • Professional Development

    • Internship Program
    • Tuition Reimbursement
    • Lunch and Learns