UX Content Strategist

    • Menlo Park, CA

About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.  

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

About the role

We’re looking for a UX Content Strategist to help drive the activation, engagement, education, growth, and retention of our current and prospective customers. The ideal candidate is excited about crafting product content that empowers people to understand investing, market conditions, and other financial concepts. 

Your day-to-day will involve:

  • Collaborating closely with design, product, and research teams to build delightful user experiences and shape the product roadmap
  • Offering UX writing perspective throughout the product development process, improving the overall experience and ensuring consistency
  • Creating and advocating for an approachable style of language that best communicates our mission externally 
  • Developing frameworks, guidelines, and processes to help define and improve UX product content at Robinhood
  • Working cross-functionally to deliver necessary content to empower internal teams, including Marketing, Communications, Compliance, Engineering, Operations, Legal, and Customer Experience
  • Balancing customer experience and business impact with speed and quality
  • Incorporating user research into content decisions for product experiences
  • Assuring high quality of content for our products in terms of: simplicity, education, and delightfulness
  • Contributing to our Help Center and developing customer support content
  • Sharing your work with other Content Strategists and providing feedback during weekly Crit meetings

Some things we consider critical for this role:

  • 3+ years UX writing or product content strategy experience
  • Eagerness to shape product direction from ideation to post-launch
  • Excellent writing and editing skills
  • Experience crafting content strategies and microcopy for UX flows
  • Experience defining, tracking, and reporting on content metrics and ability to communicate this effectively to the team
  • Experience conducting content and comparative audits
  • Experience creating or contributing to editorial guidelines that align with short- and long-term company goals
  • Ability to embody the Robinhood voice and advocate for the user  
  • Ability to translate technical concepts into concise, easy-to-understand language
  • Ability to adapt quickly and work independently in a fast-paced environment with shifting constraints
  • Experience working with designers, product managers, and user researchers
  • A portfolio or selection of writing samples and past work to share

Bonus Points:

  • A keen sense of humor
  • Personal or professional experience in finance or investing
  • Familiarity with working with compliance and legal teams during the content development and approval process

 

Feeling ready to give 100% to democratizing finance for all? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check all the boxes. 

 


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