Robinhood

User Experience Researcher

3+ months agoNew York, NY

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.


Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:



  • Glassdoor Best Places to Work 2020

  • TIME100 Most Influential Companies 2021

  • Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021


We’re growing and looking for...


We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.


Check out life at Robinhood on The Muse!


About the role


Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with our user base and product. Working in the research team at Robinhood, you'll help us systematically understand how people interact with financial products and how they think and feel about money.


Your day-to-day will involve:



  • Proactively and independently identifying high-impact questions from a product or business perspective

  • Answering those questions with a strong command of qualitative and quantitative methods - especially survey development and related data analysis

  • Planning and leading research end to end, including strategic, foundational, iterative, and evaluative research

  • Representing the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership

  • Clearly communicating your research insights for teams to translate research findings to product and business impact

  • Contributing to the development of a data-driven understanding of Robinhood users and potential users


About you:



  • 6-8+ years of qualitative or quantitative research experience; it can either be industry-only, or a combination of industry experience and academic research

  • Bachelors Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar

  • Record of applying your research skills to create product and business impact

  • Strong work ethic, excellent organization and communication skills

  • Love and care for your craft


Bonus points:



  • Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar

  • Passion for working and learning in a fast-growing company


We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.


Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.


Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).

Job ID: 2941357