User Experience Researcher

    • Menlo Park, CA

About the company

Robinhood is democratizing finance for all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.  

Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.

Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, and London, UK. 

About the role

Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with our user base and product. Working in the research team at Robinhood, you’ll help us systematically understand how people interact with financial products and how they think and feel about money.

Your day-to-day will involve:

  • Proactively and independently identifying high-impact questions from a product or business perspective
  • Answering those questions with a strong command of qualitative and quantitative methods – especially survey development and related data analysis
  • Planning and leading research end to end, including strategic, foundational, iterative, and evaluative research
  • Representing the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership
  • Clearly communicating your research insights for teams to translate research findings to product and business impact
  • Contributing to the development of a data-driven understanding of Robinhood users and potential users 

Some things we consider critical for this role:

  • 6-8+ years of qualitative research experience; it can either be industry-only, or a combination of industry experience and academic research
  • Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar
  • Record of applying your research skills to create product and business impact
  • Strong work ethic, excellent organization and communication skills
  • Love and care for your craft

Bonus points: 

  • Passion for working and learning in a fast-growing company

Feeling ready to give 100% to democratizing finance for all? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.


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