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Robinhood

Advanced Learning Specialist, Customer Experience

Denver, CO

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.


Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the world class products and company culture we continue to build and have been recognized as:



  • A Great Place to Work

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  • A CNBC Disruptor 50 in 2019 and 2020

  • A LinkedIn Top Startup in 2017, 2018, 2019 and 2020


  • Robinhood is backed by leading investors that include DST Global, Index Ventures, NEA, Ribbit Capital, Thrive Capital, and Sequoia.


    Check out life at Robinhood on The Muse!


    About the role:


    As an Advanced Learning Specialist on Robinhood's Customer Experience team, you'll up-level our client-facing organization through thoughtful, strategic learning programs. You'll work on career pathing for licensed financial representatives, execute special projects for advanced learning, assist with top-tier case management studies, and ensure our representatives are supported in their growth at Robinhood. Additionally, you will support new product and service trainings, system training, client interaction training, and software training. You'll also facilitate learning sessions on complex and advanced topics, from people leadership to financial literacy.


    This position will require a supervisory license from FINRA (either the Series 24 or the series 9/10.)


    What you’ll do day-to-day:



    • Facilitate learning through a variety of delivery methods (classroom, virtual training, webinars, train-the-trainer sessions, labs, and peer-to-peer coaching)

    • Identify alternate solutions when learning delivery challenges arise (materials, content, room set-up, virtual tools)

    • Respond appropriately to learner needs (clarification, examples, feedback)

    • Establishes and maintains expertise in Robinhood's crucial subjects: financial services and empathetic people leadership

    • Manage classroom environments so that they are safe and conducive to learning

    • Evaluate the effectiveness of Robinhood's Customer Experience training programs

    • Communicate curriculum and program effectiveness back to leadership


    About you:



    • 3-5 years training experience; institutional learning experience in finance preferred

    • Series 24 and/or Series 9/10 license

    • Demonstrated project management experience

    • Comfortable evaluating training effectiveness and trainer readiness

    • In-depth knowledge of training processes and procedures

    • Strong business acumen; comfortable collaborating with executive management

    • Proven experience delivering industry learning content

    • Digital savviness and a command of CX tools & processes with a track record of measurable development in a customer focused career

    • Strong customer orientation and passion for delivering high quality standards


    We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.


    For Colorado Residents Only: The salary range for this role is from $79,000 to $93,000. Pay is based on several factors including but not limited to education, work experience and certifications. Successful candidates for this role are eligible to participate in Robinhood's equity plan. In addition, Robinhood offers a comprehensive benefits package, including generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA) fitness and wellness benefits, employee recognition programs, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).


    Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please click here.

    Job ID: 2532204
    Employment Type: Other

    Perks and Benefits

    • Health and Wellness

      • FSA
      • Fitness Subsidies
      • HSA With Employer Contribution
      • Health Insurance
      • Dental Insurance
      • Vision Insurance
      • Life Insurance
      • Short-Term Disability
      • Long-Term Disability
      • Mental Health Benefits
    • Parental Benefits

      • Fertility Benefits
      • Adoption Assistance Program
    • Work Flexibility

      • Work-From-Home Stipend
    • Office Life and Perks

      • Company Outings
      • Commuter Benefits Program
      • Casual Dress
      • Pet-friendly Office
      • Happy Hours
      • Snacks
      • Some Meals Provided
      • On-Site Cafeteria
    • Vacation and Time Off

      • Leave of Absence
      • Personal/Sick Days
      • Paid Holidays
      • Paid Vacation
      • Volunteer Time Off
    • Financial and Retirement

      • Company Equity
      • 401(K) With Company Matching
      • Stock Purchase Program
      • Performance Bonus
    • Professional Development

      • Learning and Development Stipend
      • Promote From Within
      • Lunch and Learns
      • Work Visa Sponsorship
      • Access to Online Courses
    • Diversity and Inclusion

      • Diversity, Equity, and Inclusion Program
      • Employee Resource Groups (ERG)

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