Riskified

Enterprise Account Manager

3+ months agoTel Aviv, Israel

About Us

Riskified empowers merchants and shoppers to realize the full potential of eCommerce by making it safe, accessible, and frictionless. Our global team helps the world’s most-innovative eCommerce merchants eliminate risk and uncertainty from their business. Merchants integrate Riskified’s machine learning platform to create trusted customer relationships, driving higher sales while reducing costs. Riskified has reviewed hundreds of millions of transactions and approved billions of dollars of revenue for global brands and fast-growing businesses across industries, including Wayfair, Wish, Peloton, Gucci, and many more. As of July 29th, 2021, Riskified has begun trading on NYSE under the ticker RSKD

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and much more. You'll be collaborating daily with various teams within Riskified, including Product, Analytics, Data Science and Development.

What You'll Be Doing

  • Be the primary point of contact for our most-important merchants. Build, monitor and communicate our KPIs to our clients
  • Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities.
  • Provide strategic analysis and critical thinking as we plan long-term expansion
  • Work with all other teams within the company to optimize customer experience across our portfolio
  • Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

  • 5+ years of experience in a client facing role, working with enterprise accounts
  • Superb writing and communication skills
  • Tech-savvy with strong analytical and technical skills
  • Great interpersonal skills and a team player
  • Problem-solver, resourceful and independent
  • eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
  • Bachelor's degree - preferably in a highly quantitative field 
  • Native English speaker - MUST

Life at Riskified

We are a fast-growing and dynamic startup with 650+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

COVID-19 Update: 

  • Our Tel-Aviv team is currently working in a hybrid of remote and in-office work for all our team members. We have recently moved to our new space in TLV - check it out here

Some of our Tel Aviv Benefits & Perks:

  • Equity to all employees, Keren Hishtalmut, pension
  • Private medical insurance, extra time off for parents and caregivers
  • Commuter and parking benefits
  • Team events, fully-stocked kitchen, lunch stipend, happy hours, birthday celebrations, yoga, pilates, basketball, soccer
  • Wide-ranging opportunities to volunteer and make an impact
  • Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns
  • Awesome Riskified gifts and swag!

In the News

Globes: Riskified raises $165M

TheMarker: Riskified Jumps on NYSE Debut

Geektime: Riskified Goes Public

Calcalist: Riskified is the Most Promising Startup

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Forbes: Riskified Becomes a Unicorn (Hebrew)

CTech: Riskified Raises $165M 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

Client-provided location(s): Tel Aviv-Yafo, Israel
Job ID: 5037071002

Perks and Benefits

  • Professional Development
    • Access to Online Courses
    • Mentor Program
    • Promote From Within
  • Vacation and Time Off
    • Leave of Absence
    • Sabbatical
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Paid Family Leave
  • Office Life and Perks
    • Commuter Benefits Program
    • Remote Work Opportunities
    • Flexible Work Hours
    • Company Outings
    • Some Meals Provided
    • Snacks
    • Happy Hours
    • Pet-friendly Office
    • Casual Dress
    • Diversity, Equity, and Inclusion Program
  • Health and Wellness
    • Fitness Subsidies
    • Wellness Program
    • Long-Term Disability
    • Short-Term Disability
    • Life Insurance
    • Vision Insurance
    • Dental Insurance
    • Health Reimbursement Account
    • Health Insurance
  • Financial and Retirement
    • Performance Bonus
    • Company Equity
    • Pension
    • 401(K) With Company Matching

Company Videos

Hear directly from employees about what it's like to work at Riskified.