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Riskified

Enterprise Account Manager

Tel Aviv, Israel

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries, including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.

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We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science and Development.

What You'll Be Doing

  • Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients
  • Conduct in-depth analysis of our customers' most productive ways to utilize Riskified’s solution, including identifying and leading upsell opportunities.
  • Provide strategic analysis and critical thinking as we plan long-term expansion
  • Work with all other teams within the company to optimize customer experience across our portfolio
  • Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

  • 5+ years of experience in an enterprise client-facing role, with extensive international experience
  • Superb writing and communication skills
  • Strong analytical skills, including the ability to identify salient data from multiple sources
  • Ability to interpret and present complex data clearly and concisely
  • Great interpersonal skills and a team player
  • Problem-solver, resourceful and independent
  • eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred
  • Bachelor's degree - preferably in a highly quantitative field 
  • Native English speaker level - MUST

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us.

Our Tel-Aviv team is currently working in a hybrid of remote and in-office work. We have recently moved to our new space in Tel Aviv - check it out here

Some of our Tel Aviv Benefits & Perks:

  • Equity for all employees, Keren Hishtalmut, pension
  • Private medical insurance, extra time off for parents and caregivers
  • Commuter and parking benefits
  • Team events, fully-stocked kitchen,lunch stipend, happy hours, yoga, pilates, functional training, basketball, soccer
  • Wide-ranging opportunities to volunteer and make an impact
  • Commitment to your professional development with global onboarding, skills-based courses, full access to Udemy, lunch & learns
  • Awesome Riskified gifts and swag! 

In the News

Geektime: Riskified Goes Public

Walla!: Happy Hour at the Riskified Offices

Geektime Insider: A look at Riskified Tel Aviv

Globes: Riskified to contribute the highest amount up to date to Tmura

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Client-provided location(s): Tel Aviv-Yafo, Israel
Job ID: 7042671002
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • HSA With Employer Contribution
    • Virtual Fitness Classes
    • FSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Leadership Training Program
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Founder led

Company Videos

Hear directly from employees about what it is like to work at Riskified.