IT Project Manager, Infrastructure & Operations

IT Project Manager, Infrastructure & Operations


Job Type: Full-Time
Location:
Belmont, CA (HQ)
Department:
IT Infrastructure & Operations



RingCentral
delivers cloud business communication solutions that frees people to work the way they want in today’s mobile, distributed and always-on work world. Delivered on a state-of-the-art cloud infrastructure, by combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments to thrive in a new world of work.  

Job Description:

Are you a thought leader?  Are you willing to back your ideas with action? Do you like working with people, SaaS, PaaS, IaaS, security, networks, compliance, and able to communicate effectively?  If you answered yes to these questions, we want to talk to you. RingCentral is seeking a seasoned leader with an infrastructure and operations background. We are hiring a leader who can drive cross functional alignment and run a portfolio of projects simultaneously.  They would help design, build and maintain solutions throughout RingCentral’s global footprint.  We are a rapidly growing and maturing team seeking a technical leader with broad business perspective and the ability to drill into the details to resolve difficult challenges.   This leader will be responsible for some of the most critical internal projects in the company and the role requires a seasoned IT professional with strong business acumen.

We want to provide the greatest end user experience possible while balancing security and self service automation.  This person should be creative and passionate about massively distributed, high performance, secure and automated systems.  We need someone to envision, document, educate, and evangelize the architecture/solutions.  The IT Project Manager will lead cross functional teams and unselfishly deliver solutions with peers. This is a full time position at RingCentral’s new Belmont Campus reporting to the VP of IT Infrastructure & Operations.

 

Responsibilities:

  • Partner with stakeholders to capture requirements
  • Identify the scope, schedule and resources required to deliver projects
  • Establish efficient project standards and templates
  • Work closely with other teams to remove blockers and solve problems
  • Communicate, present, and evangelize best practices
  • Prospect technologies which advance project management effectiveness
  • Create business cases for strategic projects and present to executives
  • Demonstrate measurable results
  • Ensure regulatory compliance
  • Publish and maintain a prioritized program portfolio
  • Prepare executive status reports and give presentations to executives as needed
  • Develop and manage project budgets – stay on budget/manage expectations
  • Capture issues and regularly document corrective actions/decisions taken
  • Execute a disciplined scope change control process
  • Contribute to a virtual Project Management Office (PMO)
  • Adopt PMO best practices
  • Strictly apply weekly status reporting discipline

Qualifications:
  • Strong presentation, organization, and communication skills
  • Strong background in IT delivery, SDLC, and ITSM
  • Independent thinker but willing to drive toward consensus
  • Strong work ethic with an internal motivation to lead success
  • Demonstrates leadership in the face of adversity
  • Operates with high integrity and transparency
  • Adept Project Management knowledge and discipline
  • Strong Compliance Background
  • Passion for teamwork and collaboration
  • Humility balanced with drive to succeed

Minimum Experience:
    • Bachelors degree in IT, MIS, CIS, EE, or Computer Science
    • 6+ years of experience in IT or engineering
    • 4+ years portfolio/program/project management experience

 
Preferred experience:

  • Master’s in Computer Science, MIS, Engineering, or Business Administration
  • Systems/Network Administration
  • ITSM/ITIL Foundation
  • PMO Leadership
  • Public Speaking
  • com & Jira power user
  • Security and compliance program leadership
  • People Management



About RingCentral


RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today’s leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif. 




RingCentral is an EEO/AA employer.

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