Technical Community Support Agent - Spanish Bi - lingual Preferred
Ring (Video Doorbell - www.ring.com) is looking for Spanish / English speaking, well-written, friendly, driven individuals with a moderate to advanced technical aptitude to join our Santa Monica call center, as a Technical Community Support Agent. Ring's support team supports our product 365 days a year, 7 days a week. All Customer Support Associates will be expected to work any 8 hour shift during our hours and days of operation.
Our support team is dedicated to providing customer support so awesome that it'll make users' heads spin. Our goal is to be the best in the world at what we do. We have an awesome product and sizable user base. Every day presents a new set of challenges that requires innovative thinking and often times--collaboration with your peers.
As a Technical Community Support Agent you will respond to email inquiries, live chat with customers, and answer calls so fast users haven't realized their phone was ringing.We love adding people to the team who can perform at a high level while exercising impeccable judgment. You know the type -- they are intellectually curious, relentless in their pursuit of better ways, and possess an atypical attention to detail. We trust them to do the right thing, give them the resources necessary to do so, and try to have some fun along the way.
We're a venture backed company with a product that's currently on the market and sold in over 80 countries worldwide.
This is definitely a position that has potential for upward mobility. As new positions open up and we expand our team, you will always be considered for that opportunity.
Skills, experience, and qualifications:
- 2 years of experience in technical support in a Call Center environment.
- Ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with an experience that surpasses expectations.
- Talent for critical thinking, creative problem solving and multitasking.
- Proven ability to consistently deliver excellent customer service
- Proficiency on PC &/or MAC + web browsers
- Demonstrated desire to learn and grow within an organization.
- Strong written and verbal communication skills
- Most importantly, a desire to have fun at work
NOTE: After 90-days as a temporary employee our goal is to convert all Associates to full time permanent status.
LOCAL CANDIDATES ONLY
Ring is a venture-backed company that has brought the world the first battery operated wifi security and monitoring device, the Ring Video Doorbell (TM).
Ring is a passionate team with an unending desire to build great products that can change the world for the better. We are unlike most companies in Santa Monica in that we are both a hardware and a software company which means everyone is exposed to some of the coolest tech you've ever seen. Ring has already been featured in The Wall Street Journal, Wired Magazine and was selected by TIME Magazine as one of the Top 10 Gadgets of 2014.
Aside from a fun and unique working environment, we offer extremely competitive benefits and are the only company that can offer you a Ring Video Doorbell for your front door!
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