Social​ ​Customer​ ​Care​ ​Supervisor

Are you a people-focused leader with experience training and growing a social customer care team? We’re actively looking for a Social Customer Care Supervisor to join us in creating the happiest customers in the world!

At Ring, our mission is to reduce crime in neighborhoods, and we treat our customers like our neighbors. As a Social Customer Care Supervisor, you’ll be using your leadership skills to build and grow a world-class social customer care team while working cross-functionally to provide our
Ring Neighbors with helpful support content on social media. We have a small but dedicated team of social care advocates who are technically savvy and customer-focused, and we’re looking for a well-seasoned supervisor to bring this team to the next level.

Your primary day-to-day tasks involve managing the social care team and ensuring that we’re providing world-class service to our customers on social media. You’ll also be monitoring incoming messages to create helpful support content for our followers on Twitter. If you enjoy a
challenging environment where you'll play a crucial role in leading a smart and motivated team of social advocates, let’s talk!

What will you do?

  • Manage a team of technical support representatives and support them towards the achievement of specific targets and goals.
  • Monitor team performance metrics to ensure that customer satisfaction goals are met.
  • Develop, implement, and maintain social customer care workflows and best practices, as well as new agent training programs.
  • Mentor, coach, and motivate team members to hit and exceed customer expectations.
  • Recruit, hire and train new team members.
  • Identify and de-escalate frustrating experiences happening to social influencers.
  • Collaborate with the content team to provide useful support content to our followers on Twitter.
  • Proactively provide feedback and identify opportunities to improve social customer care efficiencies to the social media team at large.

Need to Have

  • 4+ years of call center experience required
  • 2+ years of Social Customer Care experience required
  • 1+ year of Customer Care experience in a supervisory or managerial role required
  • A passion for customer happiness and satisfaction
  • Deep knowledge of call center operations, including call center KPIs, coaching techniques and strategies, and conflict management skills
  • Excellent written, verbal, and interpersonal communication skills
  • A customer-first approach to any problem
  • Ability to prioritize tasks, problem solve independently, and solve complex issues using simple-to-follow solutions

Nice to Have

  • Prior experience with leading a Social Customer Care team
  • Positive testimonials from previous team members
  • Interest in smart home technology and automation
  • High technical aptitude in troubleshooting consumer electronic products
  • Driven by challenges and a desire to go the extra mile

About Ring

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit With Ring, you're always home. 

Meet Some of Ring's Employees

Eugene L.

Lead Software Engineer

Eugene and the Software Engineering Team create scalable software systems that are equipped to effectively handle millions of doorbell rings and motion alerts every day.

August C.

Director, Operations

August focuses on employee needs and Ring’s overall success. He also works closely with communities and customers to ensure their home security needs are met.

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