Social Customer Care Advocate

Driven, Type A individuals who are ready to start your career with a world-changing company—we’re looking for you!

At Ring, our mission is to reduce crime in neighborhoods, and we treat our customers like our neighbors. As a Social Care Advocate, you’ll be enjoying one of the most exciting jobs at Ring—interacting directly with our customers on public platforms and shaping the voice of our brand on social media. We have a small but dedicated team of social care advocates who are smart, digitally savvy, and team-oriented, and we’re looking for more customer care experts to join our family. Communicating through digital channels should come naturally to you, and you’re willing to move mountains to make a customer’s day. You also have at least a year of social customer care experience.

Your primary day-to-day tasks involve managing and responding to communications received on our various social media channels, whether it’s a happy customer who’s just caught a thief on their Ring device, or a frustrated customer who’s looking for a little help. As the face of the company, you’ll be expected to uphold Ring’s world-class service standard. In this role, your communications with our customers can be seen by tens of thousands of users, so emphasis is placed on written ability. If you enjoy a challenging environment where you'll play a crucial role in maintaining the brand image and reputation of Ring, let’s talk!

What will you do?

  • Manage and respond to incoming social media messages
  • Proactively engage and interact with our customers using a conversational, friendly tone
  • Resolve issues for our customers on customer support platforms like Zendesk and UJet
  • Collaborate with team mates across departments to provide a world-class experience for our customers

Requirements

  • 1-2 years of Social Customer Care experience
  • High technical aptitude or interest in consumer electronics
  • Excellent written and verbal communication skills
  • Ability to quickly and professionally engage with customers to understand their concerns and deliver a solution that surpasses all expectations
  • Possess critical thinking skills, creative problem solving, drive customer success and multitasking skills

Nice to Have

  • You live and breathe social media and know all the latest trends
  • Being known as the “grammar nerd” among your friends
  • Emotional resilience – nothing can get you down
  • A sense of humor and a naturally optimistic outlook in life


Meet Some of Ring's Employees

Eugene L.

Lead Software Engineer

Eugene and the Software Engineering Team create scalable software systems that are equipped to effectively handle millions of doorbell rings and motion alerts every day.

August C.

Director, Operations

August focuses on employee needs and Ring’s overall success. He also works closely with communities and customers to ensure their home security needs are met.


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