Security Monitoring Coordination Manager

Ring is looking for a Security Monitoring Coordination Manager to join our Ring office in Malvern, PA.

In this role you will

  • Pull and Analyze Weekly Reports from Rapid Response
  •        Permits needed
  •        Permits Expiring
  •        Bad Phone Number or Email Address
  • Weekly Meeting with Rapid Response to resolve any issues / open items.
  •         Manage the Rapid Response relationship.
  •         Address Validation Issues 
  •         Permitting Issues 
  •         False Alarm Issues 
  •         Any other items brought up by Customer / Ring Support in regards to Rapid 
  • Coordinate and track customer outreach campaigns to resolve customer facing issues (bad phone number, bad email address, etc) with Support Center as the customer interface.
  •        Email campaigns
  •         Notifications via Application
  • Coordinate with the Support Center to outreach to customers that have not responded via email or app.

Knowledge, Skills and Abilities

  • Relationship management of a key supplier
  • Organized and efficient with strong communication skills
  • Familiarity with professional monitoring, permits, license helpful but not required
  • 2-3 years professional experience is sufficient; (however, we would consider aggressive new grads)

About Ring

Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring Video Doorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home http://www.ring.com

Meet Some of Ring's Employees

Eugene L.

Lead Software Engineer

Eugene and the Software Engineering Team create scalable software systems that are equipped to effectively handle millions of doorbell rings and motion alerts every day.

August C.

Director, Operations

August focuses on employee needs and Ring’s overall success. He also works closely with communities and customers to ensure their home security needs are met.


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