Seasonal Technical Community Support Agent

Our Santa Monica based tech start-up (www.Ring.com) is looking for dynamic Seasonal Technical Community Support Agents (Must be available from October 2, 2017 thru December 29, 2017), with top notch written and verbal communication skills. You must be friendly and driven with a moderate to advanced technical aptitude to join our Glendale, Scottsdale, or Phoenix, Arizona call center locations.  Ring's call center teams support our neighbors 24 hours a day, 7 days a week, 365 days a year.

Our goal is to be the best in the world at what we do. We have an awesome product and sizable user base. Every day presents a new set of challenges that requires critical thinking and often times--collaboration with your peers.

Responsibilities

  • As a Seasonal Technical Community Support Agent you will fully resolve troubleshooting, billing, and product inquiries from our neighbors via inbound phone call, live chat and email channels.
  • Ring agents take pride in creating amazing experiences at every contact from our neighbors.

Requirements, Skills and Abilities

  • A minimum of 6 months in a customer service role (Call Center strongly preferred)
  • Ability to speak to neighbors clearly while effectively documenting in multiple systems.
  • Ability to quickly, calmly, and professionally engage neighbors to understand their questions/issues and deliver a solution with an experience that surpasses expectations
  • Possesses critical thinking, creative problem solving, driving customer success and multitasking skills
  • Proven ability to consistently deliver excellent customer service
  • Must be technically savvy
  • Proficiency on PC &/or MAC + web browsers as well as a variety of call center ticketing/call tracking systems
  • Must be available to commit to a 5 day per week / 8 hour per day shift between the hours of 5:00AM – 10:00PM any day of the week and weekend, including holidays.
  • Bilingual Spanish and English speaking applicants welcomed.

Perks of joining the Ring team

  • Your very own complimentary Ring Doorbell
  • The opportunity to work from home and we provide the equipment!
  • A casual work environment

About Ring

Ring’s mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of Security around homes and communities with its suite of smart home security products: Ring VideoDoorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight Cam. With these security devices, Ring has created the neighborhood watch for the digital age and continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you’re always home.

Meet Some of Ring's Employees

Eugene L.

Lead Software Engineer

Eugene and the Software Engineering Team create scalable software systems that are equipped to effectively handle millions of doorbell rings and motion alerts every day.

August C.

Director, Operations

August focuses on employee needs and Ring’s overall success. He also works closely with communities and customers to ensure their home security needs are met.


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