Learning and Performance Trainer

Ring (www.ring.com) is currently seeking a Learning and Performance Trainer to join our dynamic Training team at our Malvern, PA location.
 
This role is perfect for someone with a ton of passion for on-boarding and training new hires and setting them up for success! The Learning and Performance Trainer will facilitate New Hire, Refresher, and Upskill training to call center agents in our customer-centric, technologically-advanced, and fast paced environment.  He/ She must possess proven classroom facilitation experience and Adult Learning techniques that drive trainees to apply their knowledge seamlessly when they transition to production. Qualified candidates will be motivated, driven and have a high level of enthusiasm to ensure trainees exceed expectations post-training and provide our Ring neighbors the best customer experience around. Candidates will be creative resourceful, able to adapt to and manage through change.  

Responsibilities:

  • Provide engaging delivery of classroom training and consistent testing for front-line support agents
  • Deliver and document feedback to trainees
  • Provide daily performance feedback for all of the trainees and track attendance
  • Serves as a coach post training to reinforce customer service techniques and technical troubleshooting and issue resolution.
  • Works with subject matter experts to continuously develop and maintain materials, including ongoing education    
  • Maintains training room and training product inventory, and an organized classroom.
  • Develops and maintains high quality content including presentation material, job aids and scripts  
  • Other related duties as assigned

Knowledge, Skills, & Abilities:

  • Dynamic facilitation skills with a passion for training on a weekly basis
  • Experience as a coach helping to motivate and drive trainees towards results
  • Comfortable delivering constructive feedback to address knowledge, skill, and performance gaps
  • Strong content development skills in Microsoft Office PPT, Word/Google Slides, Docs
  • Ability to accept and apply feedback
  • Confident suggesting ideas and implementing initiatives that just make sense

Essential to the job:

  • A minimum of 2 years training experience in a call center environment.
  • A minimum of 2 years of experience in training delivery and the application of adult learning techniques, preferably with a focus on skill development.
  • Ability to work in a fast-paced, ever changing environment
  • Willingness to put in extra hours to address business needs and available as needed for nights or/and weekend trainings
  • Time management, organization and dependability
  • Excellent communication skills; both verbal and written
  • Ability to stand for long periods of time

Nice to have:

  • Bachelor’s degree
  • Advanced hardwiring and Wi-Fi expertise
  • Ability to do extended travel with short notice, domestically and internationally
  • Membership in ATD
  • Bilingual (Spanish) – a plus

About Ring 
 
Ring's mission is to reduce crime in neighborhoods and empower consumers by creating a Ring of  Security around homes and communities with its suite of smart home security products: Ring Video  Doorbell, Ring Video Doorbell Pro (HomeKit-enabled), Ring Stick Up Cam and the new Ring Floodlight  Cam. With these security devices, Ring has created the neighborhood watch for the digital age and  continues to keep homes around the world safe. For more information, visit www.ring.com. With Ring, you're always home.  

Meet Some of Ring's Employees

Eugene L.

Lead Software Engineer

Eugene and the Software Engineering Team create scalable software systems that are equipped to effectively handle millions of doorbell rings and motion alerts every day.

August C.

Director, Operations

August focuses on employee needs and Ring’s overall success. He also works closely with communities and customers to ensure their home security needs are met.


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