Right At School

Customer Service Representative - Bilingual Spanish/English Full-Time Needed

2 months agoEvanston, IL

Description

Do you pride yourself on being an excellent communicator who helps others?

Are you passionate about inspiring a love of learning in children?

Want to combine your two passions?

Right At School is a leading education enrichment company that offers before-and after-school programs at schools across the country. We've experienced tremendous success since the company's inception in 2010, growing over 50% year after year, and recently been named in Crain's Fast 50 & Inc 5000 lists.

We are looking to add a Customer Service Representative to our dynamic and talented team with a FUN culture to support our parents and students.

Join us in expanding our impact on students, parents and schools in this exciting support role within Right At School!

Do you pride yourself on being an excellent communicator who helps others?

Are you passionate about inspiring a love of learning in children?

Want to combine your two passions?

Right At School is a leading education enrichment company that offers before-and after-school programs at schools across the country. We've experienced tremendous success since the company's inception in 2010, growing over 50% year after year, and recently been named in Crain's Fast 50 & Inc 5000 lists.

We are looking to add a Customer Service Representative to our dynamic and talented team with a FUN culture to support our parents and students.

Requirements

As a Customer Service Representative, you will:

  • Respond to inbound phone calls and email inquiries in a timely and personable manner
  • Provide outstanding customer service to our families; understand the family's core concern, and resolve their issue
  • Quickly and accurately assess the customers' individual issue and take appropriate action steps to resolve it
  • Follow concerns through to resolution; partner with other teams as needed to resolve concerns
  • Accurately make changes to account as directed by the customer and update notes information
  • Maintain financial accounts by processing customer adjustments
  • Strive to meet quality assurance measurements and department goals
  • Provide technical support through email and telephone to parents of children using our programs and services
  • Follow communication procedures, guidelines, and office policies
  • Process scheduling adjustments, credits, refunds, and registrations
  • Go the extra mile to engage and provides exceptional customer service
  • Project patience, empathy, caring, and sincerity in voice tone and words
What we are looking for:
  • High school degree or GED required; Associate's degree a plus
  • A minimum of 2 years of customer service, help-desk, and/or comprehensive call center knowledge
  • Strong organizational skills and attention to detail; ability to multitask, prioritize, meet deadlines and manage time effectively
  • Ability to communicate effectively to a variety of audiences, including the ability to remain calm and courteous when handling difficult calls and requests
  • Ability to make sound decisions quickly in a fluid, fast business environment
  • Excellent written communication with knowledge of proper grammar and email etiquette
  • Exceptional organizational and time management skills necessary, in addition to, the ability to work closely with other team members and departments
  • Familiarity with CRM systems and practices and/or willingness to learn and gain proficiency in new software systems.
  • Must have a quite space at home dedicated to work similar to as if you are in the office, and very reliable wifi/internet service.


Benefits

Why work for us:
  • Your work will have a direct impact on the children, parents and communities we serve
  • We offer a work environment that is diverse, inclusive and welcoming to all
  • We believe in gratitude, recognition and appreciation to our awesome staff
  • We believe in open communication and are not hierarchical
  • We provide opportunities for professional development as your learning will never stop at Right At School
  • We offer competitive compensation and perks
  • Our culture is fun, energetic and ego free
Here at Right At School, our commitment to equal opportunity runs deep. We really mean that. In order to achieve our goals, we need to work hard to create a diverse workforce so we can reach as many students, parents, and schools as possible. We embrace the uniqueness in everyone and we encourage each individual to be their true selves. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued here. We do not stand for discrimination or harassment of any kind. Come as you are.