Technical Support Analyst (Product Service)

    • Oxnard, CA

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we're dedicated to bringing comfort to people's lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we're innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact people's lives-every day.

The Technical Support Analyst provides advanced assistance to customers over the phone or through electronic communication in diagnosing and solving documented and undocumented service and installation issues; which may involve internal controls, external controls and integration with building automation systems.

This position will serve our Raypak Division, located in Oxnard, CA



Qualifications:

WHAT YOU'LL DO

  • Provides verbal and written technical assistance to customers on product service, installation, repair and general product questions for complex multi-family and/or large scale commercial projects.
  • Troubleshoots errors, diagnoses problems, explains and initiates repairs process.
  • Explains and interprets warranty information to customers as they apply to products.
  • Arranges for malfunctioning or defective items to be returned for repair or replacement.
  • Uses computerized system for tracking requests, troubleshooting problems, assessing parts or spares inventory, documenting resolutions, or determining warranty eligibility.
  • Follow-up on calls to ensure resolution.


WHAT YOU NEED
  • 4-6 years field service experience performing field wiring, programming, commissioning and integration of programmable logic controllers.
  • 4-6 years' experience as a Technical Support Analyst or Authorizations Representative in insurance/manufacturing industry
  • 2-4 years Customer service related experience in the insurance/manufacturing industry


REQUIRED EDUCATION/EXPERIENCE:
  • Associate's Degree


PREFERRED EDUCATION/EXPERIENCE:
  • Ability to read, write, and comprehend technical instructions, short correspondence, and memos.
  • Ability to carry out instructions furnished in written, oral, or technical diagram form.
  • Must have excellent problem solving skills for technical products.
  • Ability to support multiple products and prioritize multiple projects.
  • Must be able to work weekends, staggered shifts, and holidays.
  • Bilingual in Spanish preferred.


Rheem is an Equal Opportunity Employer

Notice to Third Party Recruitment Agencies:

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Rheem.

If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at TalentAcquisition@rheem.com


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