Technical Services Analyst II

3+ months agoFort Smith, AR

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we are dedicated to bringing comfort to people's lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.

The Technical Services Analyst II will provide support for desktop/laptop computers and peripherals which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software, and equipment while ensuring optimal performance. Troubleshoot reported problems in a timely and accurate manner and provide end user training/assistance when required.

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This position will serve our Air Conditioning Division, located in Fort Smith, AR.

  • Install, configure, and set up new computer hardware including printers
  • Install, configure, and upgrade software
  • Perform advanced troubleshooting, assist the end user with issues, and conduct training as needed
  • Provide support of Microsoft Active Directory, Office Professional, Office 365, Exchange, Outlook, Lync/Skype and System Center
  • Configure, install, support and maintain local telephony hardware, software and peripherals
  • Procure, setup and support enterprise standard smartphones and other cellular devices
  • Move computers and peripherals from one office location to another
  • Provide connectivity of PC hardware to the LAN (local area network)
  • Lift and carry moderately heavy equipment for installations and moves
  • Troubleshoot routine software and PC hardware problems
  • Maintain familiarity with technical standards, policies, and procedures and ensure adherence.
  • Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.) and provide non-business hour support (both remote and onsite)
  • Travel to Rheem locations as needed
  • Other duties as assigned


  • Bachelor's Degree in Information Technology, Computer Science, or related field
  • 3+ years experience in similar role, including computer trouble shooting, IT help desk administration, or equivalent combination of education and experience
  • Excellent communication skills, written and verbal, with attention to detail and accuracy.
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
  • Demonstrates ability to work well with others in a matrix team environment.
  • Ability to handle confidential information in a discreet and professional manner.
  • Problem analysis and problem-solving skills.
  • Demonstrates ability to consistently meet deadlines and prioritize tasks.

Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, South Dakota, Vermont, West Virginia, or Wyoming.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.



Client-provided location(s): Fort Smith, AR, USA
Job ID: rheem-22000762