Plumber Support Inside Sales Associate

A Career at Rheem: Where Comfort Is Your Calling

As a leading global manufacturer of heating, cooling, and water heating equipment, Rheem Manufacturing is continually innovating new ways to deliver just the right degree of environmental comfort to every home and business while saving energy, water, and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, we depend on talented individuals to power our innovations. Join our team and help shape the future of products that impact lives-every day.


The Plumber Support Inside Sales Associate will be assigned to primary geographic regions to provide support to the Regional Management team. Successfully perform outbound calls utilizing calling campaigns designed to drive revenue and grow business. Demonstrate exceptional follow through of web-based and other source generated leads - help materialize leads to business opportunities for Regionals' to engage with. Provide sales, training and other support as needed for successful execution of Plumber Support program.

This position will serve our Water Heater Division, located in Roswell, GA


  • Engage leads (plumbers) from Rheem website and other in-take sources such as digital leads and events/shows in a way that develops a trusting relationship with the goal of introducing the value/benefit of the Rheem product line and our Plumber Support programs
  • Proactive to customer leads from Rheem website and other in-take sources such as digital leads and events/shows in a way that develops a trusting relationship with the goal of introducing the value/benefit upsell approach of the Rheem product line and Plumber Support
  • Provide viable leads with high-level overview of Rheem product portfolio, generate continued interest over the phone with potential leads
  • Identify critical needs of customers (hot spots) that contractors can then follow-up on with goal of securing new business and/or upsell opportunities
  • Support Regionals by successfully executing outbound Call Campaigns producing a result
  • Scale our 1-1 relationship with our existing and potential customers; be able to engage with relevancy and active listening skills
  • Perform well in a high volume environment with accountability to inside sales performance metrics (Follow-through on leads, percent successful transition from lead to contractor opportunity etc.)
  • Effectively apply value based sales approach via the phone
  • Familiar with guiding others on use and functions of our software/mobile apps to help them grow their business
  • Building trusting relationships with our customers (Plumbers) as the voice of Rheem
  • Persuasion skills to make our customers knowledgeable in the resources available to them through Rheem
  • Excellent Professional communication skills - skills with a technical knowledge
  • Experience working in a fast-paced, dynamic team-oriented environment
  • Adaptable to changes in priorities
  • Experience in value-based selling
  • 2-3 years of experience in outbound call center and/or inside sales capacity responding to leads over the phone
  • Experience with leading, collaborating or managing a team in an outbound call center
  • Ability to demonstrate exceptional follow-up and assertiveness in a way that engages and identify customers to want to do business with Rheem
  • Proficient in Microsoft Word, Excel, Outlook, Skype and other web based applications used for enterprise-grade communications such as PureCloud
  • 1-3 years' experience with a web based application such as Sugar or Salesforce; a customer relationship management system
  • Accountability, commitment & professionalism within an business environment
Bi-lingual preferred (Spanish)
Industry experience preferred

  • College degree or equivalent work experience in sales/customer service industries

  • Knowledge of water heaters, including installation, service, and replacement

Rheem is an Equal Opportunity Employer

Notice to Third Party Recruitment Agencies:

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee. In the e vent a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Rheem. If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at

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