Customer Service Professional

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we're dedicated to bringing comfort to people's lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we're innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact people's lives-every day.

The Customer Service Professional will be responsible for providing effective customer service for internal and external customers and outside sales staff by using in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Additional responsibilities include data entry and project scheduling for manufacturing.

This position will serve our Air Conditioning Division (ACD) Division, located in Fort Smith, AR

WHAT YOU'LL DO

  • Confer with customers by telephone and email to provide information about products or services, orders, shipping changes, warranty and tracking information.
  • Maintain harmonious relationships with customers. Act as an extension to the field sales staff. Keep salespersons in the field informed of all pertinent actions affecting them.
  • Processes customer orders/changes/return according to established department policies and procedures.
  • Coordinate with the Sales, Accounting, Scheduling, Shipping, Production Control, Logistics and other departments as needed eliminating delays and facilitating prompt deliveries.
  • Extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of product, warranty information and returned goods.
  • Extensive phone and email contact with dealers, wholesalers, retailers, plumbers/contractors, homeowners, and internal customers concerning production and shipping dates, price and availability of product, warranty information and returned goods.


Qualifications:

WHAT YOU NEED
  • High School Diploma required.
  • 1-2 years Customer Service experience
  • Excellent communication skills, written and verbal, with attention to detail and accuracy.
  • Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.

HOW TO STAND OUT
  • Associate's Degree Business School Certificate/Diploma or other post high school training


Rheem is an Equal Opportunity Employer

Notice to Third Party Recruitment Agencies:

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Rheem.

If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at TalentAcquisition@rheem.com

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