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Restoration Management Company

Collections Specialist

Livermore, CA

Title

Collections Specialist

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Western States has only been possible through the growth, development, and advancement of our employees!

Position Requirements

The position of Collections Specialist requires the following:
• High school diploma or equivalent qualification. College graduate a plus

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• Minimum of two years' experience in similar role.
• Strong understanding of billing and collection processes.
• Excellent communication and interpersonal skills.
• Knowledgeable of laws and policies related to debt collection.
• Knowledgeable in accounting software and MS Office, Outlook, Excel
• Ability to analyze information gathered through research and investigation.
• Multi-tasker with experience in working in a high-volume environment.
• Proven track record in minimizing and preventing process errors.
• Service minded, with outstanding customer service skills (tact, diplomacy, assertiveness).

Description

Pay range: $24.53 to $30.66 per hour (DOE)

Core responsibilities for the position are as follows:

• Researches, analyzes, and evaluates customer accounts prior to initiating debtor contact.
• Performs collection calls and follow-up with customers as needed.
• Handles dispute resolution with customers, establishes payment schedules where necessary.
• Responsible for collection activity, ensuring accuracy, efficiency and timely payment posting.
• Manages all collection activities to ensure bad debt is minimized and DSO is within company
standards.
• Performs all collection related activity including sending late notices, calling customers, and
engaging in direct collection activities.
• Manages customer accounts, Tracks, and report on status of customer collections accounts
receivable status.
• Communicates and negotiates with outside agencies for the collection of bad debt write-offs.
• Performs all administrative duties related to ensuring collections documents are properly stored and
archived.
• Identifies and proactively implements collection methods that consistently lead to achieving or
exceeding company/department goals.
• Partners and communicates effectively with internal departments to ensure a balance of customer
relationships and service with obtaining collections for services rendered.
• Assure timely and accurate data entry into accounting and related databases.
• Perform special collections projects as needed and directed by Sr. Collections Manager.
• Make recommendations for account escalations and collaborate with other departments, as
needed.
• Maintain accurate customer information in all databases.
• Update finance related excel spreadsheets.
• Communicates to ensure the Sr. Collections Manager remains consistently informed and up to date on
all accounting matters.
• Perform confidential administrative tasks and research and complete special projects upon request.
• Organization and electronic filing of accounting & financial documents.
• Confidentiality of proprietary business information.

Additional Information

-

Location

Corporate (Livermore)

Territory

-

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Non-Exempt

Req Number

ACC-23-00001

About the Organization

Restoration Management Company, Northern California's largest emergency service / restoration company is a growing, profitable, privately held company headquartered in Livermore, California. Established in 1985, Restoration Management Company has been providing reliable, year round emergency service, 24-hours-a-day for water, smoke and environmentally damaged property - to commercial, industrial, and residential clients.

We offer:

- Full-time and part-time positions;

- Opportunity for advancement;

- Great benefits (medical, dental, vision, 401k, and life insurance)

- PTO

- Paid holidays

- Competitive salaries

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


This position is currently accepting applications.

Client-provided location(s): Livermore, CA, USA
Job ID: RestorationManagement-5340642
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
  • Professional Development

    • Promote From Within
    • Lunch and Learns
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Restoration Management Company.

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