Why Work at Reputation?
- We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
- Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
- The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
- We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
- Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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IT Demand Analyst
Job Summary
Make an Impact –Join the Growing Reputation IT Team! Reputation is seeing an IT Demand Management Analyst to work across the organization to intake, define, screen, qualify, and prioritize demands for new and existing IT Services. As a Demand Analyst, you will enable the organization to correlate IT spending to the value provided to the organization and translate demand from mission requirements into IT service terms. The Demand Analyst must bring collaborative style and open-minded communication to this role
Responsibilities
Work internally and across the organization to understand current and future demand for supported services.
Correlate IT spending to the value of the services utilized by the organization
Identifies gaps and misalignment between demand and supply.
Determine gaps between current and forecasted demand on current and new systems/services
Creates reports to monitor services, license utilization, renewals, and value proposition of services.
Works with the IT Management team to develop project charts for fully qualified and approved demands.
Collects additional information to fully document customer business requirements and expectations.
Works with requirements stakeholders to develop business case analysis of services and tools.
Determines strategic program alignment and alignments with external strategies and fully identifies risks and assumptions.
Qualifications
Bachelor’s degree or related experience
At least 3 years of experience with Demand Management or in a similar position (IT Business Analyst etc.)
Very strong at active listening and quick to learn and understand demands and challenges in the business
ITIL V3 or V4 Foundations a plus
Project management experience a plus
Experience with business analytics a plus
Ability to see the big picture, forecast trends and recognize turning points
This position requires good organizational and analytical skills.
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
- Monitor, request and respond to online reviews
- Improve star ratings and search result rankings
- Audit and maintain business listings and location directories across the web
- Manage social media engagement and advertising
- Make operational changes to improve customer experience
- Maximize customer retention and revenue
Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - No 3rd party agency candidates.