Why Work at Reputation?
- We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
- Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
- The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
- We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
- Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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Responsibilities:
Interact with our bigquery database daily (using SQL) to analyze data and answer questions.
Build and maintain reports, data visualizations, and monitors (leveraging Mode) which provide insight into user experiences, business performance, and overall quality of data in our system
Develop and manage processes on top of these reports that provide tangible improvements to overall data quality and other key metrics
Work with Data Engineers and Data Scientists to develop algorithms and automated procedures on top of processes you have designed
Partner with product, data science, marketing and operations teams to conduct in-depth quantitative analyses that guide strategic decisions and/or resolve one-time or recurring process issues
Contribute to our team and company data culture through peer collaboration, training, coaching and more
Additional duties as assigned
Requirements:
Ability to work independently to achieve each of the above
Expertise using SQL to address just about any business question.
Demonstrated ability to solve problems using data
BA/BS degree, preferably in Economics, Math, Statistics, or Computer Science
2+ years experience working in quantitative or analytical role, preferably in technology or consulting
Sharp business judgment, strong attention to detail and the ability to see past the noise
Strong communicator. You are able to explain data and relationships intuitively to technical and non-technical audiences.
Experience with Python is a plus
Experience in Statistics, Machine Learning and Predictive Modeling are a plus.
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
- Monitor, request and respond to online reviews
- Improve star ratings and search result rankings
- Audit and maintain business listings and location directories across the web
- Manage social media engagement and advertising
- Make operational changes to improve customer experience
- Maximize customer retention and revenue
Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - No 3rd party agency candidates.