Termite Control Planning Specialist

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Overview

Responsible for creating route plans for branches within the assigned region. Supports branches through analysis of plan efficiency, resource availability, and territory plan optimization. This role is specifically for all CA and HI branches in the Pacific Market.

Duties & Responsibilities

• Creates route plans using work order data for Termite Renewal customers and annual Bait Checks.
• Schedules annual inspections with our renewal base to generate renewal revenue.
• Calls to confirm all appointments with Termite Renewal customers. Maximizes REI Tech daily schedules with confirmed appointments. Greater productivity for Renewal Revenue.
• Prioritize Paid Not Inspected Renewal work orders to ensure renewal revenue is recognized and Paid Not Inspected is reduced. Paid Not Inspected is worked daily.
• Schedules annual bait scans. Uses Bait Unserviced. Schedules all Work Orders within the open 90 day window..
• Summarizes and reviews plans daily with the TC Service Planning Supervisor.
• Works with supported Regions and branch managers.
• Responds to all open Renewal customer follow-up requests (CFRs) and provides proper resolution with customer and/or branch management.
• Performs other duties as assigned.

• High school diploma or (GED) or equivalent combination of education and/or experience in the service industry.

• 1-2 years of related experience as a dispatcher and/or customer service agent.

• Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
• Ability to manage multiple, repetitive tasks
• Basic proficiency in (specific tools/software, e.g., MS Office, Google or industry-specific tools).
• Ability to utilize software to forecast customer demand and route capacity
• Ability to effectively interact with co-workers and the public
• Proficient knowledge & skill in Google Sheets
• Basic problem-solving skills for routine issues.
• Works cooperatively with colleagues to achieve shared objectives.
• Clearly understands and conveys basic information.
• Learns and applies new processes and techniques as needed
• Ability to organize and prioritize workday and stay on task.

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones, etc.
• Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

• Near-range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively.

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility