Customer Success Associate

    • New York, NY

About Us!

Remesh was founded in 2014 with the mission to create a technology that could truly represent the collective intelligence of the people and amplify their unified voice. To date, we have raised $38 million to execute this mission. We are excited to be disrupting the $70+ billion insights industry.


We are a team of passionate, motivated, and intelligent people, with a touch of quirk (i.e., we have fun)! We are all united by a mission to build a platform that can help people truly understand each other - across political, geographical, and cultural divides - to help make the world a better, more understanding place.


We believe in the power of discovering the Truth which requires engaging with each other, exchanging ideas, and having a dialogue with groups of people at a massive scale. The Remesh platform is dynamic in that it can scale live conversation of one-to-several people to one-to-many. It uses NLP and machine learning to analyze, understand, and segment participant responses to questions and prompts, online and in real time. Through this process, our customers are able to quickly draw out actionable insights as they engage hundreds of participants simultaneously.

About the Role

As a Customer Success Associate, you will work closely with client teams at some of the largest companies in the world to help them use Remesh. Every day is unique, every day is fascinating, and every day is rewarding.

Your primary role will be providing training and support to clients. Your primary responsibility will be understanding client objectives for using Remesh, and ensuring that they are successfully met. In practice this means working with clients over phone, email, and screenshare to proactively provide training, and reactively respond to their technical support questions. You will be paired with an Account Manager or Account Management team to service a set of client accounts, and you will be expected to closely collaborate with that account team. Your secondary responsibilities are to actively listen to clients and identify new ways to improve their experience through service and product improvements.


You will find yourself at home on the Remesh Customer Success team if:

  • You are awesome, of course
  • You get true joy from helping people reach success
  • You are the autonomous type that can see what is needed without being told
  • You learn quickly and tend to be your own best resource
  • You never limit yourself to what you have been told your role is
  • You are equal parts bold and humble
  • Your standard for success is higher than any standard set for you
  • You are the calm in a storm
  • You are flexible and adaptable
  • You can get along with anyone
  • You really like to laugh
  • You know who you are
  • You are a good friend

 

What you’ll be doing

  • Training and onboarding clients
  • Collaborating with your assigned Account Team to deliver the best client experience possible
  • Engaging with clients to establish relationships, deliver value, and enable their success
  • Serving as a product expert and educating clients on new features

Minimum Qualifications

  • Located in Cleveland or willing to work remotely
  • Bachelor's Degree or higher
  • 1-3 years work experience in consulting, client services or customer success
  • Excellent written communication skills
  • Ability to thrive in a fast-paced startup environment
  • Genuine interest in and empathy for clients
  • Ability to handle an unpredictable schedule (based on global client schedules)
  • You can understand and consult on complex business problems
  • You can learn how to use new technology platforms quickly
  • You are incredibly organized
  • You can prioritize and drive deliverables to execution with minimal supervision
  • You have the eloquence and competence to provide our clients with consultation and training over the phone and via screen-share
  • You can work effectively with multiple teams within the organization

Preferred Qualifications

  • B2B Enterprise Account Management Experience
  • Experience with Salesforce, Jira, and Microsoft Office

The Benefits of Working with Remesh

  • Medical/dental/vision coverage
  • 401K plan


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