Team Manager - San Francisco Bay Area
As a Redfin Team Manager, you're responsible for building and maintaining exceptional real estate teams, resulting in happy employees and delighted clients. You'll be responsible for the growth and development of your teams, driving best practices and building world-class team performance.
You will report into either an Area Manager or Market Manager and will be responsible for 1-2 teams, including Deal Writing Agents and listing coordinators dependent on the Market structure. In addition, you will continue to have a light client load to maintain your customer service chops and expertise in Redfin’s tools and services.
Manage teams (70% of your time):
Provide real estate guidance and market expertise to your real estate teams: your agents and coordinators will depend on you for leadership; you should be prepared to answer tough questions
- Fully understand Redfin’s tools, services, policies and procedures to provide guidance and answers to team and employee questions
Interview and hiring decisions for team
Partner effectively with recruiting on sourcing, interviewing and hiring decisions
Utilize best practices in the hiring process
- Make sure new agents and coordinators complete their training courses on time, shadow the new hires and have them shadow you to learn how to represent clients and use redfin’s tools in the most effective way
Train new agents and coordinators on local customs and contracts
Ensure new agents and coordinators have proven they are ready before ‘going live’ to work with customers on their own
Create and motivate a group of highly effective and team-oriented agents through ongoing coaching and development:
Do regular check-ins and coaching sessions at team and individual levels
Spend time in the field shadowing team members on a regular basis
Meet 1:1 with agents and coordinators on a regular schedule and provide real-time troubleshooting for client-related issues as needed
Deliver T&D required and/or elective classroom training courses
Share what’s working and what isn’t with Training & Development (T&D) and help T&D to create ever better training materials
Manage your team's performance: we're looking for someone that's goal oriented, up for a challenge, driven by delighting clients
With the help of your market manager, use data and metrics to spot trends, weaknesses and strengths among your team
Combine data/metrics with what you learn shadowing your team to identify/address issues and best practices
Reinforce and hold your teams accountable to Redfin’s current service offering
Conduct effective team meetings
Identify performance issues, initiate and conduct performance improvement plans and reviews in conjunction with guidance from HR and Manager
Transaction/Deal Writing (30% of your time):
Represent clients (at a 10-15 busyness) and help them buy and sell homes in a way that makes them happy, satisfied Redfin customers.
Actively use all of Redfin’s tools and services
Be a role model to teams on world-class service
1-2 years as a Senior Agent or Team Lead (preferred)
Excellent communication skills, both oral and written
Good time management, multitasking and prioritization skills
Consistently drives for results
Loves to grow and develop Redfinnians through mentoring
Demonstrates Redfin's core values at all times
Expert in (and demonstrated use of) Agent Tools/Deal Room and the mobile app.
Can understand reports and how to go beyond the numbers to spot underlying issues/opportunities
Proven history of building relationships with clients and team members.
Can identify inefficiencies in our systems/services and comes up with ideas to make things better
Who You Are:
Leader: you're resourceful, decisive and hold yourself and others accountable for providing great customer service. Takes initiative to lead without prompting.
Experienced: You bring at least 3-4 years of Real Estate experience
Educated: Bachelor’s degree preferred; you can communicate clearly and write well
Self-Starter: you're constantly looking for ways to grow Redfin’s business and outpace the competition
Fire in the belly: you’re excited to change real estate for the better and you come to work every day ready to make your mark
Meet Some of Redfin's Employees
With a focus on customer satisfaction, it’s Kahlil’s job to not only help clients with their home search but to ensure that the process goes smoothly from start to finish.
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