Customer Experience Coordinator (Partner Program) - Chicago

The Redfin Partner Program is a rapidly-growing business venture at Redfin. We manage a network of service-oriented agents from other brokerages who provide real estate services to Redfin customers outside of our service area, or when we are just too busy to take on another client. We need an energetic Customer Experience Coordinator that produces results, and will help us continue to grow. The coordinator will handle a set geographic area(s) of partner agents and will be responsible for guiding their performance and the success of your markets.

Required: Minimum of 2+ years' experience in customer service.

Who You Are

  • Customer service aficionado: You believe an agent's role is client advocacy and operate under the motto “the customer is always right”

  • Redfin ambassador: We are in the frontline of Redfin expanding into new markets and you live by our values. You'll be responsible for instilling Redfin values in our partners to ensure a positive customer experience.

  • Support for your partners: You will be responsible for the training, coaching and the performance of partner agents in your geographic regions. You'll need to proactively touch base with them, provide them tools and aid in their success while making sure they're on track

  • Team player: You're resourceful, a collaborator, decisive and hold yourself accountable in all that you do.

  • Real estate chops: You are passionate about real estate. Know the real estate buying/selling process, and the service providers involved.

  • Fire in the belly: You're excited to change the industry for the better and you come to work every day ready to go.

  • Calm and collected: When things get crazy, you're cool and under control.

  • Intelligent: You are articulate, smart and can communicate clearly.

  • Tech-savvy: You love technology and you're always looking to sharpen your skills.

  • Licensed: You have a real estate license or ability to obtain real estate license within 90-days of hire.

     

Technologies We Use and Keep

  • Salesforce

  • Zendesk

  • Strongview

  • Tableau

  • Microsoft Office

We Offer

  • Small teams with great exposure to all levels of the company

  • Great locations (downtown Seattle and downtown San Francisco)

  • Competitive compensation and 3-weeks paid vacation annually

  • Generous benefits

  • Amazingly smart and fun teammates, and a management team invested in your growth and success

Redfin is an equal opportunity employer.

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