Assistant Support Manager - Chicago
As the Assistant Support Manager, you’ll work closely with the Support Manager to hire, train and manage the support staff in our Chicago support hub. You will collaborate with the local Market Managers to ensure we’re providing consistent, top-notch customer service to our clients. You’re responsible for brokerage compliance and communicating changes to forms and policies. You’ll rally the team, keep morale high & manage the performance and production of your direct reports.
Who You Are:
You have polished written & oral communication
You have experience or interest in hiring and training
Multiple deadlines motivate you to work efficiently- early is on time
You have some real estate experience (field or support)
Attention to detail is your claim to fame
Your door is always open & consider yourself a hands-on manager
You are tech savvy and are excited to help enhance the industry with new tech tools
You are a natural leader & mentor
You use data to analyze trends and make improvements
You live and breathe Redfin values
Technologies We Use & Teach:
Reporting software (Tableau & Workday), Google Docs, Excel & Cisco phone systems
Proprietary customer management software & business productivity tools
Cutting edge technology to make your job faster & more efficient
Health insurance for you and your family
3 weeks paid vacation, sick leave & 401K program
Inspiring company culture and team environment based in our Chicago support hub
Redfin is an equal opportunity employer.
Meet Some of Redfin's Employees
With a focus on customer satisfaction, it’s Kahlil’s job to not only help clients with their home search but to ensure that the process goes smoothly from start to finish.
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