Assistant Support Manager - Chicago

As the Assistant Support Manager, you’ll work closely with the Support Manager to hire, train and manage the support staff in our Chicago support hub. You will collaborate with the local Market Managers to ensure we’re providing consistent, top-notch customer service to our clients. You’re responsible for brokerage compliance and communicating changes to forms and policies. You’ll rally the team, keep morale high & manage the performance and production of your direct reports.

Who You Are:

  • You have polished written & oral communication

  • You have experience or interest in hiring and training

  • Multiple deadlines motivate you to work efficiently- early is on time

  • You have some real estate experience (field or support)

  • Attention to detail is your claim to fame

  • Your door is always open & consider yourself a hands-on manager

  • You are tech savvy and are excited to help enhance the industry with new tech tools

  • You are a natural leader & mentor

  • You use data to analyze trends and make improvements

  • You live and breathe Redfin values

Technologies We Use & Teach:

  • Reporting software (Tableau & Workday), Google Docs, Excel & Cisco phone systems

  • Proprietary customer management software & business productivity tools

We Offer

  • Cutting edge technology to make your job faster & more efficient

  • Health insurance for you and your family

  • 3 weeks paid vacation, sick leave & 401K program

  • Inspiring company culture and team environment based in our Chicago support hub


Redfin is an equal opportunity employer.


Meet Some of Redfin's Employees

Kahlil M.

Agent

With a focus on customer satisfaction, it’s Kahlil’s job to not only help clients with their home search but to ensure that the process goes smoothly from start to finish.

Stephanie S.

Software Developer

There are many things to consider when buying a home, so Stephanie and the Data Team make sure clients have all the information they need to purchase the perfect home.


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