UX Researcher

"The front page of the internet,” Reddit brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities.

 We’re looking for our User Researcher to contribute to a diverse, creative, and collaborative group to design and execute research specializing in user behavior and social media creation and consumption.

Your research will focus on collecting and analyzing user data to describe user mindsets, desires, and behaviors. We are looking for candidates with fresh ideas, serious curiosity, passion, and creative drive who

1) have interest and experience in qualitative research methods (e.g., listening to interviews, distilling highlights, transcript analysis) to assist with in-person and remote interviews, usability tests, and other forms of research, and

2) are skilled in various types of writing (e.g., literature reviews, memo writing, report writing, and newsletter writing), as well as copyediting, and

3) can translate and summarize academic work for their colleagues. You’ll work closely with the rest of Reddit’s User Research team, the Design team, and other key partners focused on analytics and insights across Reddit (e.g., data scientists, product managers, engineers, etc.). 

As a UX Researcher, you are an important link to our users, as well as an exceptional cross-functional collaborator. 

The User Research team is a mixed-methods group focused on understanding user behavior on and off Reddit. The team develops research questions and hypotheses. We then use those statements to design mixed-method, qualitative, and quantitative studies and execute research that highlights user needs and expectations.

These findings will influence Reddit’s product design roadmap on both tactical and strategic levels. Members of the user research team at Reddit come from all backgrounds and are united in the unique goal of providing a place where community can be found at the intersections of pseudonymity and voice, understanding and expression, serious inquiry and playfulness.

Reddit is a community of nearly 430 million active users, with a mission of helping people of all shapes, sizes, and backgrounds discover places where they can be their true selves. Reddit is home to thousands of communities, endless conversation, and authentic human connection. Whether you're into breaking news, sports, TV fan theories, or a never-ending stream of the internet's cutest animals, there's a community on Reddit for you. Every day, millions of people around the world post, vote, and comment in communities organized around their interests. Reddit is a growing family of millions of diverse people sharing the things they care about most. Reddit was founded in 2005 by two college friends. 

At Reddit, you'll get to:

REDDIT’S MISSION FIRST: Work on projects that impact the business. You'll join a growing user research team, while seeing your research impact every stage of the product design lifecycle and change the experience of millions of users worldwide.

MAKE SOMETHING THAT PEOPLE LOVE: Contribute to user-centric thinking, resulting in tangible improvements across our portfolio of products -- as well as to how we approach and solve customer problems.

EVOLVE: Make Reddit better. Apply your expertise in research design, analysis, and presentation of data to uncover actionable insights around user needs and behaviors and contribute to evolving the Reddit product and organization.

WORK HARD: Work alongside experienced and passionate UX research colleagues. You'll work with a diverse set of senior-level researchers problematizing and solutioning on tactical and strategic questions.

DEFAULT OPEN: Enable the understanding of your findings to diverse teams. Come to work every day at our San Francisco office and engage in curious and analytical conversations about the meaning of your research in presentations and informal get-togethers.

Responsibilities:

  • Collaborate with UX designers, PMs, and engineers to deliver actionable insight to influence product design.
  • Drive and implement research strategy and methodology for your area of ownership.
  • Identify and prioritize research items based on analysis of existing product designs, business needs, project goals, and risks.
  • Own and maintain user personas throughout the product lifecycle.
  • Communicate findings and opportunities in clear, concise, and compelling ways to stakeholders.
  • Derive the bigger picture from multiple concurrent efforts and drive research accordingly.

Qualifications:

  • Demonstrable experience in quantitative research, behavioral analytics, and statistics.
  • A collection of work demonstrating product impact through qualitative data.
  • A degree in social sciences (such as anthropology, behavioral economics, cognitive psychology, communication, cultural studies, economic sociology, gender and sexuality studies, human-computer interaction, intercultural studies, media studies, organizational behavior, political science, psychology, science and technology studies, social psychology, socioeconomics, and sociology), or related field or equivalent experience.
  • Experience working on social, or consumer-facing products across multiple platforms (desktop and mobile).
  • A strong sense of user empathy.
  • Problem solver who can be effective in situations with limited information, building a solution from first principles and communicating it to stakeholders.
  • Humble, driven, and motivated to ship the best product.

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