Director of Professional Services

As our first hire for this key position you will pioneer our Professional Services offering. You’ll work with executives across the company in creating project plans that will ensure a successful implementation of the Rainforest product within customer organizations. Your plans to ensure that success will be based on a deep knowledge of QA, previous experience in a professional services role, and thoughtful and effective project management skills.

What you’ll do

  • Develop the Professional Services model specific to Rainforest QA
  • Work with team leaders across the company to ensure all is being done to meet your various client’s needs balanced against holistic development of the product
  • Gather a deep understanding of our prospect / customer QA needs
  • Create and manage implementation and success plans, specific to each client’s needs, that will ensure a successful partnership
  • Present Professional Services in compelling ways to prospects and customers. Create and present SOWs to client teams, including executives. Negotiate contracts for Professional Services
  • Deliver projects that meet clearly defined definitions of success and delight our customers

What we’re looking for

  • 5+ years of QA experience, either as a QA Engineer, Manager, or Director
  • 5+ years of Professional Services experienceProject Management experience
  • Must be familiar and have practical experience with all aspects of QA including test writing, test execution, tools, process, etc
  • Experience leading PS projects, interfacing with customers (including executives) and successful track records in project delivery
  • Ability to put together complex project plans, execute according to plan, communicate status and escalate as necessary

Bonus points for

  • Automation skills / experience
  • Upsell experience / ability
  • PMP certification

How we'll reward you

  • Competitive compensation and stock options
  • 100% Medical, dental, and vision insurance covered (50% for dependents)
  • Voluntary 401 k program
  • Daily catered lunch and snacks
  • Subsidized commuter benefits
  • Generous vacation time
  • Professional development, in-office career coaching, and conference attendance
  • Dog friendly offices
  • Whatever desk setup you need to get your job done
  • Weekly team activities like happy hours, in-office yoga, and much more

Meet Some of Rainforest QA's Employees

Sharon L.

Business Operations

Sharon’s main duty in business operations is to ensure that all of Rainforest’s employees are always having a positive experience working for the company.

Edward P.

Software Engineer

Day in and day out, it’s Edward’s job to make sure that the Rainforest experience is the best that it can be for each and every customer through innovative engineering.

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