Customer Success Manager

We're looking for a CSM to join our fast growing team, to pioneer how we onboard customers and make them successful. You will play an integral role in our success by nurturing growing accounts and building long-term relationships that result in thriving businesses and happy teams! You'll help steer customers towards seamless implementation, usage and adoption of Rainforest. Read more about the role and requirements below.

What you’ll do

  • Answer customer inquiries and help train users over email, telephone and in person
  • Breakdown a customer workflow and map to our product; identify and anticipate problems before the customer knows they exist
  • Complement the sales process by leading webinars and building relationships with target customers
  • Be the voice of our customers with the product and engineering teams; gather, prioritize and communicate feedback and feature requests
  • Navigate C-Level conversations as a component of our customer's success strategy
  • Be comfortable with early-stage chaos and ambiguity, the scope of this role will change continuously as our business evolves

What we’re looking for

  • 3+ years as a Customer Success Manager within a fast-growing SaaS technology company
  • Experience architecting process and defining success strategy
  • Track record of deploying a consultative and solution-oriented approach for your customers
  • Exceptional oral and written communication skills for preparing and presenting customer materials

Bonus points for

  • Experience working with a technical customer
  • Upsell and renewal management experience

How we'll reward you

  • Competitive compensation and stock options
  • 100% Medical, dental, and vision insurance covered (50% for dependents)
  • Voluntary 401 k program
  • Daily catered lunch and snacks
  • Subsidized commuter benefits
  • Generous vacation time
  • Professional development, in-office career coaching, and conference attendance
  • Dog friendly offices
  • Whatever desk setup you need to get your job done
  • Weekly team activities like happy hours, in-office yoga, and much more

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

Meet Some of Rainforest QA's Employees

Sharon L.

Business Operations

Sharon’s main duty in business operations is to ensure that all of Rainforest’s employees are always having a positive experience working for the company.

Edward P.

Software Engineer

Day in and day out, it’s Edward’s job to make sure that the Rainforest experience is the best that it can be for each and every customer through innovative engineering.


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