Customer Success Manager

Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. Our headquarters are in the heart of San Francisco’s financial district but we are truly a global team, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us multiple culture and workplace awards and helped us build a diverse team of individuals working toward the same goal: change the way QA is done.

Learn more about Rainforest QA by visiting our LinkedIn, Glassdoor, Instagram, and Facebook pages.


Customer Success Manager
As a CSM at Rainforest QA you'll play an integral role in our success by growing accounts and building long-term relationships that result in thriving businesses and happy teams! You'll help steer customers towards seamless usage and adoption of Rainforest. Read more about the role and requirements below.

What you’ll do

  • Build value-based relationships with customers ensuring alignment on key goals, from executive sponsor to individual contributor
  • Educate customers on best practices to help them optimize the value of Rainforest
  • Provide coaching and training to improve adoption and usage of Rainforest within the customer organization
  • Identify successful customers and turn them into advocates and promoters as measured by referrals, NPS scores, and participation in case studies, webinars and blogs
  • Partner with Sales to help ensure renewal and expansion opportunities are identified and closed successfully
  • Bring insightful product feedback and recommendations from customers back to the Product Team

What we’re looking for

  • A background in quality assurance
  • Experience managing a technical product
  • 2+ years as a Customer Success Manager within a fast-growing SaaS technology company or 2+ years consulting experience or a direct client facing project management role
  • Experience owning the full customer lifecycle and ownership for the success or failure of a customer
  • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Track record of deploying a consultative and solution-oriented approach for customers
  • Strong listening skills; someone who really hears what the customer needs even if it means having to dig a level (or a few) deeper
  • Experience working closely with C-level executives within customer organizations

How we'll reward you

  • Competitive compensation and stock options
  • 100% Medical, dental, and vision insurance covered (75% for dependents)
  • Voluntary 401 k program
  • Daily catered lunch and snacks
  • Subsidized commuter benefits
  • Generous vacation time
  • Professional development, in-office career coaching, and conference attendance
  • Dog friendly offices
  • Weekly team activities like happy hours, in-office yoga, and much more

OUR COMMITMENT TO DIVERSITY AND INCLUSION

At Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.

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